Client Service Manager – Pharma Hub Services

SS&C Technologies; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Lead Client Service Manager to spearhead client services in the Pharma sector. This dynamic role involves leveraging industry knowledge to tackle client challenges, fostering collaboration for optimal outcomes, and mentoring teams. With a focus on operational excellence, you will play a pivotal role in enhancing client experiences and driving product development based on insights. Enjoy a flexible hybrid work model, comprehensive benefits, and a culture that values diverse perspectives. If you thrive in fast-paced environments and are passionate about client service, this opportunity is perfect for you.

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Medical, Dental, Vision

Employee Assistance Program

Parental Leave

Discounts on fitness clubs and travel

Hands-On Training

Qualifications

• 3+ years of experience in Pharma Hub Services or Patient Access.
• Strong leadership qualities supporting team development.
• Knowledge of operational and product strategies.

Responsibilities

• Lead client services focusing on operational and project efforts.
• Communicate complex matters clearly to drive understanding.
• Provide leadership and mentorship to internal teams.

Skills

Client Service Management

Pharma Hub Services

Leadership

Project Management

Communication

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Over 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Lead Client Service Manager

Locations: Boston, MA; Kansas City, MO; Edina, MN; Union, NJ | HYBRID; AL, GA, ID, IL, KS, MI, MS, NC, SC, TX | REMOTE

Get To Know Us:

Our comprehensive pharmacy benefit management offerings help plans optimize pharmacy benefits, improve clinical outcomes, reduce costs and risks, streamline administration, and manage compliance.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Celebrating the Diversity of Backgrounds, Talents, and Experiences
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel, and more!

What You Will Get To Do:

• Lead client services with CoPay/Pharma industry experience, focusing on operational, implementation, and project efforts.
• Leverage industry knowledge to address client challenges with solutions.
• Prioritize and perform effectively in a fast-paced environment.
• Communicate complex matters clearly to drive understanding and resolution.
• Foster collaboration internally and externally for optimal outcomes.
• Provide leadership and mentorship to internal teams, including client services, implementation, and development, based on Pharma/CoPay industry expertise.
• Support development and refinement of processes, reporting, analytics, and performance metrics.
• Contribute to product development based on customer feedback and operational insights.

What You Will Bring:

• 3+ years of experience in Pharma Hub Services, Patient Affordability, Co-Pay, or Patient Access.
• Leadership experience or strong leadership qualities supporting team development.
• Knowledge of the market and ability to advise leadership and clients on operational and product strategies.
• Experience collaborating with sales to support business development and client acquisition.
• Ability to succeed in a dynamic environment.

Thank you for your interest in SS&C! To explore this opportunity further, please apply through our Careers page at www.ssctech.com/careers. Unless explicitly requested, SS&C will not accept unsolicited resumes from recruiters or agencies.

SS&C offers excellent benefits including health, dental, 401k, tuition, and professional development reimbursement. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or other protected categories.