Client Service Manager - Media Insights Leader (Hybrid)

Kantar; Chicago (IL); Hybrid; USD 79,000 - 97,000; Full time

Benefits offered by this job

Medical plans

Health Savings Account

Dental, Vision

401k with match

Tuition Reimbursement

Commuter benefits

Unlimited PTO

Job summary

Kantar in Chicago is seeking a strategic, client-focused Manager to join the Media Solutions group’s Client Service team. You will manage key client relationships and oversee the execution of media campaign research to deliver high-quality insights.

You will collaborate with internal teams to drive media strategy, performance, and innovation, while guiding junior staff and coordinating multiple work streams to meet tight deadlines.

Qualifications

• 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies.
• Strong time management and ability to meet multiple deadlines at a fast pace.
• Proficient with Microsoft Office tools and data analysis software.
• Detail-oriented with ability to manage multiple work streams across teams.
• Excellent written and verbal communication, with strong problem-solving skills.
• Bachelor’s degree in market research/marketing or related social science.

Responsibilities

• Execute Media Solution projects and assist with higher-complexity work.
• Improve delivery efficiency while maintaining quality.
• Build understanding of media capabilities and analytic methods; develop brand expertise.
• Utilize tools and partners to complete studies from start to finish.
• Set up studies, design surveys, analyze data, and prepare reports for projects of varying complexity.
• Own project timelines and quality, coordinating with client teams and departments.
• Lead meetings to scope new projects and present data results to clients.
• Conduct data analysis, generate insights, and help craft compelling stories for stakeholders.
• Support proposal development with sales partners and tailor proposals when guided.
• Provide guidance to junior team members as a go-to resource for day-to-day questions.
• Promote process improvements and foster an inclusive, collaborative environment.

Skills

Client service

Market research

Quantitative methodologies

Time management

Project management

MS Office

Data analysis

Communication

Education

Bachelor’s degree in market research/marketing or related social science

Tools

Microsoft Office

Data management tools

Cross tab

Job description

Kantar in Chicago is seeking a strategic, client-focused Manager to join the Media Solutions group’s Client Service team. You will manage key client relationships and oversee the execution of media campaign research to deliver high-quality insights.

You will collaborate with internal teams to drive media strategy, performance, and innovation, while guiding junior staff and coordinating multiple work streams to meet tight deadlines.