Client Service Manager, Loan Services

Apex Group Ltd; Charlotte (NC); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Four days in office

Job summary

Apex Group is seeking a Client Service Manager - Middle Office Loan services, Vice President, to lead asset administration and cash/position reconciliation for its loan operations team. You will coordinate with brokers, custodians, and internal groups to ensure accurate processing, reporting, and client service delivery.

The role requires senior experience in loan administration, strong communication, and the ability to drive process improvements while maintaining strict SLAs.

Qualifications

• Degree in Accounting/Finance, or a relevant qualification.
• 6+ years’ experience in loan administration operations.
• Knowledge of Credit Funds and various security types.

Responsibilities

• Perform and coordinate asset administration duties (setup, maintenance, reconciliation).
• Lead weekly client meetings/new onboards; document notes and follow-ups.
• Coordinate between stakeholders (Analytics, Asset admin, Recon, Tableau).
• Ensure SLAs and monthly deliverables are met and reported.

Skills

Six plus years loan administration

Strong communication skills

Analytical skills

Time management

Adaptability

Punctuality

Client meetings facilitation

Education

Degree in Accounting/Finance

Tools

Solvas (CDO-Suite)

Geneva

Aladdin

DTCC & Euroclear

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Client Service Manager - Middle Office Loan services, Vice President

The Role & Key Responsibilities:

• Asset administration: Responsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including
• Asset setup
• Asset Maintenance and reconciliation
• Liaising with 3rd party brokers/custodians/agents
• Processing agent notices
• Processing corporate actions
• Entering and settling trades as required
• Preparing and assisting with various reports required by internal teams
• Other duties assigned by Management
• Cash/Position Reconciliation: Responsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including
• Preparing daily reconciliation of cash transactions
• Preparing daily reconciliation of Apex/Client positions
• Ensuring aged breaks ( over 7 days ) are addressed and escalated
• Processing and reconciling data in various systems
• Actively researching discrepancies with various agents and internal teams
• Preparing and ensuring all Reporting is issued within the required timeframes
• Preparing and assisting with various reports required by internal teams
• Other duties assigned by Management
• Support Loan Admin - Middle Office Group:
• Lead and participate in weekly client meetings /new onboards and ensure minutes are noted and follow up items are closed out.
• Work with the local CRM to ensure monthly operational calls are scheduled and agenda items are monitored and closed out.
• Ensure all deal procedures and report checklists are completed.
• Ensure KPI reports are monitored and reviewed regularly to ensure they are adapted/updated in line with the business requirements.
• Work with the admin team to ensure clients breaks both cash and positions are pushed and assisted where required.
• Ensure all monthly deliverables are in line with our SLA and if not record and note clearly the reasons,
• Work closely with senior managers to identify and streamline operations where greater efficiencies can be implemented.
• Manage the team of analysts and senior analysts supporting in Client service location in Canada
• Update and Keeping a track of revenue sheet for clients
• Keeping a track deliverables and SLAs
• Co-ordinate between various stake holders such as Analytics, Asset admin, Recon and Tableau support team.
• Primary contact for escalations.

Skills Required:

• Degree in Accounting/Finance, or a relevant qualification
• Candidate should have 6+ years’ experience working in loan administration operations
• Extensive knowledge of Credit Funds
• Understanding or knowledge of various security types – Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc.
• Understanding of trade lifecycle
• Knowledge and experience with settlements including DTCC & Euroclear
• Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite), Geneva, Aladdin preferred
• Strong communication and analytical skills
• Strong organizational skills
• Accurate and acute attention to detail
• Adaptability - able to change tasks quickly as business needs dictate
• Uses discretion when dealing with sensitive and confidential information
• Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience
• Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly
• Self-motivated
• Punctuality

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.

Salary ranges from USD $115,000.00 – USD $125,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.