Client Service Manager II – Smart Buildings/Commercial Fire Alarms - San Francisco/Fremont

Siemens; Fremont (CA); On-site; USD 75,000 - 132,000; Full time

Job summary

An established industry player is seeking a Client Service Manager to enhance smart building solutions. In this role, you will manage service agreements, ensuring customer satisfaction and financial performance. You'll develop trusted relationships with clients, recommend tailored solutions, and balance on-site interactions with back-office responsibilities. This position offers a competitive salary and comprehensive benefits, including health plans and professional development opportunities. If you are passionate about creating efficient and safe environments, this role is an exciting opportunity to make a significant impact in the industry.

Benefits

Health, dental, and vision plans

Matching 401(k)

Paid parental leave

Company cell phone and laptop

Vehicle Reimbursement Plan

Extensive product training

Education and tuition reimbursement

Qualifications

• 2+ years in the building technology industry preferred.
• Must obtain NICET Level II within 2 years of employment.

Responsibilities

• Manage service agreement accounts for financial targets.
• Develop strategies to meet customer business goals.

Skills

Organizational Skills

Interpersonal Skills

Verbal Communication

Written Communication

Problem-Solving

Education

Experience in Building Technology

NICET Level II Fire/Life Safety Systems

Tools

Microsoft Office

Engineering/Fire Alarm Systems

Job description

Client Service Manager II – Smart Buildings/Commercial Fire Alarms - San Francisco/Fremont

Pay Competitive

Location Fremont/California

Employment type Full-Time

Job Description

• Req#: 371538

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem-solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

Join our team! Recognized by Fortune as World’s Most Admired Companies 2023

Our Culture:
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. This position manages a portfolio of service agreements and is responsible for profit and loss. The right candidate will drive the delivery of service agreements, ensuring financial performance and customer satisfaction by working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

Responsibilities:

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention.
• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio.
• Develop service delivery plans with the customer to provide service agreement scope of work.
• Identify customer needs and make prioritized recommendations for service agreement adds upgrades, and escalations.
• Participate in the development of a master schedule to deliver service for all customers in the service area.
• Lead quality assurance activities that will support service agreement renewals.

Qualifications:

• Experience in the building technology industry; 2+ years preferred
• NICET Level II Fire/Life Safety Systems preferred or must obtain within 2 years of employment
• Excellent organizational and interpersonal skills
• Experience with engineering/Fire Alarm systems
• Proficient in Microsoft Office and business software systems
• Good verbal and written communication skills in English
• Qualified applicants must be legally authorized for employment in the United States without sponsorship
• Individuals must possess a valid driver's license with limited violations and must be at least 18 years of age in order to participate in the required Siemens vehicle plan
• This position supports a Siemens customer who requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with accommodation based on legally protected reasons.

Benefits:

• Competitive salary based on qualifications
• Health, dental, and vision plans with options
• Matching 401(k)
• Competitive paid time off plan, holidays, and floating holidays with a transition to flex vacation and Paid Sick Leave program
• Paid parental leave
• Company cell phone and laptop
• Vehicle Reimbursement Plan (FAVR)
• Extensive product training and professional career development
• Education and tuition reimbursement programs available

This job is based in Fremont, California. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://benefitsquickstart.com/siemens/index.html

The base salary range for this position in Fremont is $75,480 - $132,000 and is eligible for a 5% annual incentive plan.

#LI-MPCA

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .

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About the company

The principal divisions of the corporation are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the corporation.