Client Service Manager - Commercial Lines

Gallagher; Hanover (MD); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager to join our Commercial team in Hanover, MD. You will build lasting client relationships, manage renewals, and resolve day-to-day account needs with confidence and integrity.

You'll bring a Bachelor's degree with 3+ years in client service and/or claims management (or 8+ years with a HS diploma), a Property and Casualty license, and strong MS Office skills. Teamwork and adaptability are essential to succeed.

Qualifications

• Bachelor's degree with 3+ years in client service and/or claims management, or HS with 8+ years of related experience.
• Property and Casualty Insurance License is required.
• Proficiency in Microsoft Office and strong relationship-building skills.

Responsibilities

• Support and lead renewal processes by gathering client information and delivering tailored solutions.
• Identify gaps in coverage, review claims, and drive sales of additional services and lines of coverage.
• Build and maintain relationships with clients and carrier partners with timely responses and service.
• Help teams address client risk management needs through consultative conversations.
• Mentor teammates, delegate tasks, and provide constructive feedback.
• Conduct audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data using Gallagher systems.
• Leverage Gallagher technology to improve productivity and deliver quality results.
• Manage multiple priorities and ensure timely completion of tasks.

Skills

Client service

Claims management

Relationship building

Adaptability

Team collaboration

Education

Bachelor's degree

High School diploma / GED

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, you'll play an important role in helping clients navigate their insurance needs while building lasting relationships based on trust, responsiveness, and service. As a Client Service Manager within our Commercial team, you'll work closely with clients and colleagues to deliver tailored insurance solutions, support day-to-day account needs, and help resolve challenges as they arise.

This role offers the opportunity to grow your career while making a meaningful impact on the clients and colleagues you support. You'll be part of a collaborative environment where learning, development, and knowledge sharing are encouraged.

If you're someone who enjoys building relationships, solving problems, and finding opportunities to add value, this role provides a pathway to continue developing your expertise and expanding your career within Gallagher.

How You'll Make An Impact

You'll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you'll help ensure client needs are met and compliance standards are upheld.

Here's what you'll do:

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher's systems.
• Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here's what you'll bring to the role:

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience, or a High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

ID- 2026-61729

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)