Client Service Manager

Clearstead Advisors LLC; Seattle (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

Clearstead Advisors LLC in Seattle, WA seeks a Client Service Manager to be the primary contact for service requests and inquiries, resolving operational, banking, bill pay, reporting, and risk-management questions. You’ll support the relationship team and drive timely resolutions to enhance the client experience.

You will manage client information in CRM, coordinate quarterly tax payments, schedule meetings, and contribute to client projects under the direction of Advisors and the Director.

Qualifications

• 3+ years client service experience required.
• Excellent communication and grammar skills.
• Strong organization and prioritization in a fast-paced environment.

Responsibilities

• Act as the client’s primary contact for operational and administrative tasks, liaising with clients, custodians and partners.
• Provide operational and administrative support to Associate Advisors and Lead Advisors.
• Organize and lead team projects through to completion.
• Coordinate with third parties including banks, brokers, accountants and attorneys.
• Schedule meetings and prepare materials; maintain client data in CRM.
• Coordinate tax payments and tax document gathering as part of tax return preparation.
• Ensure compliance with federal, state and company guidelines with the Chief Compliance Officer.

Skills

Client service

Communication

Organization

Time management

Team collaboration

Tools

Microsoft Office Suite

CRM software

Job description

Description

The Client Service Manager serves as the primary and first contact for all service requests and technical support, resolving a variety of client operational, banking, bill pay, reporting and risk-management inquiries. This is a key role on our relationship team, as the Client Service Manager is accountable for facilitating and positively influencing the client experience by effectively communicating and delivering accurate and timely resolution. The Client Service Manager partners with the Client Associate team to effectively execute special client projects as requested by the client and/or directed by the Advisor or Director.

POSITION RESPONSIBILITIES

• Act as the client’s primary point of contact for all operational and administrative tasks, and serve as liaison between clients, custodians and other partners
• Provide operational and administrative support to Associate Advisors and Lead Advisors
• Organize, track and lead team projects, seeing them through to successful completion
• Provide support across a diverse suite of services and coordinate with third parties including but not limited to brokerage firms, banks, accountants, insurance agents, attorneys, trustees, and real estate agents
• Schedule and coordinate client meetings, and prepare meeting materials in advance
• Maintain client information in CRM and other reporting systems
• Coordinate quarterly tax payments and gathering tax document as part of Clarius’ role tax return preparation
• Work with all members of the team and the Chief Compliance Officer to adhere to federal, state and company compliance rules and guidelines.

Requirements

• A minimum of 3+ years client service experience required.
• Specific investment management experience preferred.
• Excellent skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Exhibits unfailing personal integrity
• Takes ownership for delivering an outstanding client experience
• Excellent communication skills, including proper grammar and punctuation
• Strong organization skills and ability to follow established processes consistently
• Effectively manages priorities in a fast-paced environment
• Works collaboratively to achieve client and organizational objectives
• Resolves complex problems in a thorough, creative, timely manner

ABOUT CLEARSTEAD

Clearstead is a financial advisory firm serving wealthy families and leading institutions. Our mission is to enable wealthy families and leading institutions to meet their financial objectives and achieve their aspirations, building stronger futures for their families, their communities, and themselves.

We fulfill our mission by creating a unified investment framework for our clients and integrating financial planning, tax planning and compliance, trust administration services with investment management to address complex financial situations.