Client Service Manager

Heffernan Insurance Brokers; Saint Augustine (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

Heffernan Insurance Brokers is seeking a Client Service Manager in St. Augustine, FL. You will deliver high-level service to Heffernan Financial clients and Advisors, enhance client relationships, and advocate for each client with a proactive, professional approach.

The role requires managing CRM workflows, compliance support, and collaboration with Advisors to strengthen client partnerships while upholding the Heffernan Habits and core values.

Qualifications

• Three plus years in financial or investment management.
• High School diploma or equivalent required.
• Series 7 registration required.
• Series 65/66 registration preferred.
• Knowledge of financial planning and investment strategy preferred.
• Notary public a plus.
• Excellent communication skills required.
• Ability to establish and maintain relationships.
• Proficient in MS Office – Outlook, Word, Excel.
• Professional demeanor per Heffernan Habits.

Responsibilities

• Create, send, process, and follow up on client paperwork in a timely fashion.
• Update and maintain client accounts in CRM and related systems.
• Process new client transfer requests and funding moves.
• Handle ACH/wire transfers, distributions, and related changes.
• Set up accounts according to risk tolerance and manage RMDs.
• Document client activity in CRM and store documents securely.
• Support compliance tasks and audit preparation.
• Distribute commission statements and input revenue into reports.
• Manage office supplies and vendor invoicing.
• Track licensing for staff and answer the main office phone.
• Strengthen client relationships and embody Heffernan Habits.
• Support Advisors and participate in meetings and events.
• Respond promptly to client requests; update voicemail daily.
• Perform other duties as assigned.

Skills

Excellent communication

Relationship building

MS Office (Outlook, Word, Excel)

Professional demeanor

Education

High School diploma or equivalent

Series 7 registration

Series 65/66 registration preferred

Tools

MS Office Suite

Job description

Client Service Manager

Department: Financial Services

Employment Type: Full Time

Location: St. Agustine, FL

Compensation: $80,000 - $100,000 / year

Description

The Client Service Manager is responsible for delivering a high level of service to Heffernan Financial clients and to the Advisors. The Client Service Manager is expected to enhance client relationships and be an advocate for each client. In all aspects of the position, the Client Service Manager must promote professionalism, have a positive attitude, and take a proactive approach to their role. Managing ahead of the Advisor's day-to-day flow and staying on top of each client are of paramount importance. Client Service Manager must be highly conscientious, organized, and accurate in their work.

Key Responsibilities

• Create, send, process, and follow up on all client paperwork (applications, investment advisory agreements, etc.) in a timely fashion. Send clients all necessary supplemental paperwork, brochures, and regulatory disclosures.
• Create, maintain, and update client accounts within CRM, B/D, and supplemental systems.
• Process and prepare all new client transfer requests into existing accounts.
• Process client ACH/wire requests, move money requests, distribution requests, address changes, beneficiary changes, change model allocations, set up distributions, process death claims, etc., in a timely fashion. Confirm all transactions were processed as requested.
• Set up and maintain client accounts to specified risk tolerance.
• Identify, calculate, and process clients' annual Required Minimum Distributions (RMDs).
• Utilize the CRM to manage and document all client activity. Set up new clients and updates of client information, task scheduling, and completion. Store all client documentation on the network.
• Spearhead office compliance-related items such as audit preparation, Reg BI, monthly correspondence blotter, advertising and sales literature approval, etc.
• Download and send commission statements to the home office. Input revenue on various reports.
• Order and maintain office supplies as needed. Send all invoices to accounts payable for processing.
• Track and manage overall licensing for office staff.
• Answer the main office phone line.
• Take a lead role in strengthening and growing our team’s relationships with clients.
• Follow our team’s core values – being positive, humble, and collaborative.
• Actively support the Financial Services Division advisors in all team efforts, events, and functions.
• Contribute to team meetings and events in a positive manner.
• Respond to all client requests as soon as possible.
• Update voicemail greeting message daily.
• Other duties and special projects as assigned

Skills, Knowledge and Expertise

Requirements:

• Three plus years relevant working experience in the financial or investment management industry.
• Education – High School diploma or equivalent required.
• Series 7 registration is required.
• Series 65 / 66 registration is preferred.
• Knowledge of financial planning and investment strategy/structure preferred.
• Current notary public is a plus.
• Excellent communication skills required, both verbal and written.
• Must be able to establish and maintain effective relationships with colleagues, customers, and business partners.
• Proficient in MS Office – namely Outlook, Word, and Excel.
• Professional demeanor and behavior are required, as referenced in the Heffernan core values (Habits).

Why Choose Heffernan?

At Heffernan, our culture is guided by the Heffernan Habits, prioritizing communication, respect, fun, community impact, and celebrating what makes each of us unique. We’re proud of our strong commitment to philanthropy and giving back, and we support our employees with a comprehensive benefits package designed to promote well-being, growth, and long-term success.

Heffernan Habits:

These are core values that represent our unique culture.

• Answer The Phone (And Email): Communication is the foundation of success in life, work, and relationships. It begins with being present and responsive to both clients and colleagues. Listen to what is said and notice what goes unsaid.
• Have Fun: Fun is something we don’t shy away from, and participation brings us together on many different levels. Take the time to know your colleagues and let barriers fall away. If we are happy and enjoy time together, we will do a better job for our clients and for one another!
• Be Respectful: Lend a hand, be kind, and smooth the path. Respect is the cornerstone of developing and maintaining strong relationships. Lead with humility, take ownership of your actions, and ease the way for others. We are in this together as a team, as a family, and as trusted advisors to many.
• Do Good: This is our core. We strive to do good for our clients, our community, and our planet.
• Celebrate & Value Our Differences: “Because You’re Different”. It is our differences, when valued and amplified, that allow us to innovate, to learn, to connect, and to stand apart from the rest.

*The compensation for this role will depend on the geographic region, job-related knowledge, skills, and experience, among other factors. This role will be eligible to participate in an annual bonus program.