Client Service Manager

Siemens Mobility; Raleigh (NC); On-site; USD 49,000 - 85,000; Full time

Job summary

A leading global technology company is seeking a Client Service Manager in Raleigh, NC. In this role, you will manage service agreements, ensure customer satisfaction, and develop strategies to meet business goals. The ideal candidate has a high school diploma or GED, experience in the Building Technology industry, and excellent interpersonal skills. Join us to leverage technology for a sustainable future.

Benefits

Health and wellness benefits

Competitive pay range of $49,350 - $84,600 with a target incentive of 5%

Qualifications

• Must be 21 years of age and possess a valid driver's license.
• Legally authorized to work in the United States.

Responsibilities

• Manage assigned service agreement accounts with customer satisfaction.
• Identify customer needs and make prioritized service recommendations.
• Balance on-site interactions and back-office responsibilities.

Skills

High school diploma or state-recognized GED

Experience in the Building Technology industry

Experience with Microsoft Office

Excellent interpersonal skills

Education

Associate degree or Bachelor's degree

Job description

• Raleigh - North Carolina - United States of America

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us !

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Client Service Manager, you will:

• Manage assigned service agreement accounts , driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer ’ s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades , and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and l ead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• On-the-job experience working within:
• The Building Technology industry
• Engineering HVAC or Building Automation systems
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Demonstrated experience in de mand side energy services or Certified Energy Manager preferred
• Associate degree from a two-year/technical college or bachelor's degree
• Demonstrated experience in the building technology industry

Ready to create your own journey? Join u s today .

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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You’ll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $49,350 - $84,600 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

California Privacy Notice
California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency
Siemens follows Pay Transparency laws.

California Privacy Notice
California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Criminal History
Qualified applications with arrest or conviction records will be considered foremployment in accordance with applicable local and state laws.