Client Service Manager

Arthur J. Gallagher & Co. (AJG); Media (Delaware County); On-site; USD 50,000 - 80,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking a passionate Client Service Manager committed to delivering exceptional customer service. In this role, you'll lead client relationships, support team development, and ensure compliance with standards, while enjoying a range of benefits including health plans and flexible work hours.

Benefits

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Digital mental health services

Flexible work hours

Training programs

Gallagher Thrive program

Qualifications

• Bachelor's degree or High School degree with significant experience.
• Property and Casualty Insurance License required.
• Minimum 3+ years of client service experience.

Responsibilities

• Lead the renewal process and ensure timely, high-quality solutions.
• Nurture relationships and mentor team members.
• Perform audits for compliance and maintain accurate client data.

Skills

Client relationship management

Leadership

Adaptability

Education

Bachelor's degree

High School degree/GED

Tools

Microsoft Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service!

How will you affect the business?

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within Gallagher systems.
• Use Gallagher's technology to improve your productivity and quality.

Skills for Success:

• Develop professional relationships with your internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!

About You

Requirements:

• Bachelor's degree with a minimum of 3+ years Client service and/or claims management experience
• OR-
• High School degree/GED with a minimum 8+ years client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.