Client Service Manager

Workstream; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

SSA Security Group in Los Angeles seeks a Client Services Manager to supervise security staff, maintain client relationships, and oversee contracts and service delivery.

The role involves recruiting, training, providing performance feedback, and ensuring officers are prepared for assignments; you will track KPIs, conduct site visits, and collaborate on recruitment and client billing.

Qualifications

• Bachelor's degree with one year experience or equivalent experience in security.
• At least three years of related experience.

Responsibilities

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing

Skills

Interpersonal skills

Customer service

Organizational skills

Leadership

Team supervision

Education

Bachelor's degree or equivalent experience in security

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SSA Security Group - Client Service Manager

Are you passionate about ensuring top-notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and lead a team to deliver exceptional results?

SSA Security Group, a leading protective and security company, is seeking a highly skilled and motivated Client Services Manager to join our team. As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.

Responsibilities:

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing

Skills/Abilities Required:

• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Outlook, Word, Excel

Education and Experience:

• Bachelor's degree with one year experience or equivalent experience in security
• At least three years of related experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds at times

SSA Security Group Care Culture

At SSA Security Group, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
• We recognize excellence through programs such as our monthly CARE awards—celebrating contributions at every level.
• With a promotion‑from‑within philosophy, ongoing training, and advancement opportunities, we support long‑term career growth for our team members

SSA Security Group is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

Founded in 1991 in Los Angeles, SSA Security Group, Inc. is a locally operated, full service security company, providing patrols in specific LA-based neighborhoods. Offering residential, commercial, and private security services, our primary focus is assuring our clients’ security and well‑being in their community, businesses, and home.
As the consistently top-rated private security patrol in Los Angles for nearly three decades, we employ only highly trained, vetted and experienced officers with real world policing expertise. We immerse in the communities we serve, providing our clients round‑the‑clock security patrol with industry leading response and the highest level of protection. We are committed to the reduction and suppression of crime. Simply put, our protective and investigative services provided by our exceptional staff and team of security specialists is unequaled in Southern California.