Client Services Manager - Security with CARE Culture Growth

PalAmerican Security; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

PalAmerican Security is seeking a Client Services Manager to supervise security staff, maintain client relationships, and ensure top-tier service delivery. The role focuses on overseeing contracts, coaching personnel, and ensuring accountability across client sites.

The ideal candidate has a Bachelor's degree with security experience and at least three years in related roles, with strong interpersonal and organizational skills.

Qualifications

• Bachelor's degree plus 1 year of security experience or equivalent.
• At least 3 years of related security experience.
• Strong interpersonal and communication skills.

Responsibilities

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing

Skills

Interpersonal skills

Organizational skills

MS Outlook

MS Word

MS Excel

Education

Bachelor's degree with 1 year experience or equivalent

At least 3 years related experience

Job description

PalAmerican Security is seeking a Client Services Manager to supervise security staff, maintain client relationships, and ensure top-tier service delivery. The role focuses on overseeing contracts, coaching personnel, and ensuring accountability across client sites.

The ideal candidate has a Bachelor's degree with security experience and at least three years in related roles, with strong interpersonal and organizational skills.