Client Service Manager

International Benefits Administrators; City of Albany (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Professional development opportunities

Job summary

International Benefits Administrators in the Tri-State area seeks a Client Service Manager to oversee and lead the client service team, building strong relationships with clients and ensuring satisfaction. You will resolve issues promptly and drive client success.

The role requires Stop Loss experience, 3+ years of TPA experience, and a high-volume, on-site position serving NY/NJ/CT clients. Collaboration with sales and marketing is essential to deliver a cohesive client experience.

Qualifications

• Bachelor's degree in business administration or related field.
• Proven experience in client service or account management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to analyze data and provide insights to improve client service.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Develop and implement strategies to improve client satisfaction and retention.
• Lead the client service team in delivering top-notch service to clients.
• Identify opportunities for upselling or cross-selling products or services.
• Collaborate with sales and marketing teams to ensure a cohesive client experience.
• Analyze client feedback and data to identify areas for improvement.
• Resolve client issues or complaints in a professional and timely manner.
• Train and onboard new client service team members.
• Monitor team performance and provide regular feedback and coaching.
• Must have Stop Loss experience.
• Must have three years plus of TPA experience.
• KPI's and target goals.

Skills

Client service experience

Leadership

Communication skills

Data analysis

CRM proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Microsoft Office Suite

Job description

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Job Summary

We are seeking a Client Service Manager to oversee and lead our client service team. The Client Service Manager will be responsible for building and maintaining strong relationships with clients, ensuring client satisfaction, and resolving any issues or concerns in a timely manner.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Proven experience in client service or account management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to analyze data and provide insights to improve client service.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Develop and implement strategies to improve client satisfaction and retention.
• Lead the client service team in delivering top-notch service to clients.
• Identify opportunities for upselling or cross-selling products or services.
• Collaborate with sales and marketing teams to ensure a cohesive client experience.
• Analyze client feedback and data to identify areas for improvement.
• Resolve client issues or complaints in a professional and timely manner.
• Train and onboard new client service team members.
• Monitor team performance and provide regular feedback and coaching.
• Must have Stop Loss experience.
• Must have three years plus of TPA experience.
• KPI's and target goals.

Job Summary

We are seeking a Client Service Manager to oversee and lead our client service team. The Client Service Manager will be responsible for building and maintaining strong relationships with clients, ensuring client satisfaction, and resolving any issues or concerns in a timely manner.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Proven experience in client service or account management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to analyze data and provide insights to improve client service.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Develop and implement strategies to improve client satisfaction and retention.
• Lead the client service team in delivering top-notch service to clients.
• Identify opportunities for upselling or cross-selling products or services.
• Collaborate with sales and marketing teams to ensure a cohesive client experience.
• Analyze client feedback and data to identify areas for improvement.
• Resolve client issues or complaints in a professional and timely manner.
• Train and onboard new client service team members.
• Monitor team performance and provide regular feedback and coaching.
• Must have Stop Loss experience.
• Must have three years plus of TPA experience.
• KPI's and target goals.

Must live in the Tri State Area: (NY, NJ, CT). This is a high-volume role.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities