Client Service Leader - Water

Barge Design; Jacksonville (FL); On-site; USD 140,000 - 180,000; Full time

Job summary

Barge Design Solutions, Inc. is seeking a Water/Wastewater Market Client Service Leader to grow the Florida WW portfolio. You will nurture long-term relationships with public clients, lead business development, and coordinate with PMs to deliver projects per plan and client expectations.

The role requires a strong track record in A&E BD, an established Florida network, and strategic vision to expand market share. PE preferred and CRM proficiency is a plus.

Qualifications

• Bachelor's degree in an accredited program required.
• 10+ years in the Architecture & Engineering industry with proven BD in Central Florida Water/Wastewater.
• PE licensure strongly preferred.
• Strong communication and leadership abilities.
• Ability to develop strategic relationships and execute growth plans.
• Proficiency with CRM systems and workforce planning.
• Expertise in client management and proposal development.
• Demonstrated success with public sector clients.
• Established Florida network.
• Strong client relationship and technical credibility.
• Lead others to achieve results.
• In-depth knowledge of industry practices to promote regional goals.
• Ability to make strategic business decisions for the geographic market.
• Effective communication of specialized information to leadership and stakeholders.
• Able to persuade clients and employees towards favorable outcomes.

Responsibilities

• Foster long-term client relationships in Water/Wastewater with Florida public clients.
• Refine and implement market strategy for WW in Florida.
• Develop and execute strategies with directors and SMEs.
• Drive growth and profitability through secured contracts.
• Collaborate with Marketing on go/no-go analyses and winning plans.
• Lead proposal development with Project Managers on scope, schedule, and budget.
• Represent Barge at events and trade associations.
• Monitor projects and ensure client engagement, overseeing conflict resolution.
• Provide technical support to ensure successful deliveries.
• Maintain CRM system and ensure data integrity.
• Minimize BD costs and maximize ROI on investments.

Skills

Strategic relationship building

Leadership

Business development

Communication skills

CRM proficiency

Proposal development

Public sector experience

Networking Florida

Team leadership

Education

Bachelor's Degree from an accredited program

Professional Engineer (PE) licensure preferred

10+ years in A&E with BD in Central Florida WW market

Tools

CRM systems

Job description

What We're Looking For: The Water/Wastewater Market Client Service Leader is responsible for fostering long-term relationships between Barge and public Water/Wastewater clients and leading business development efforts to grow Barge’s market share in Florida. To ensure strong client relations this role maintains close communication, in addition to with clients, with Barge’s Project Managers and team members to ensure the projects are executed according to defined plans, quality standards, and client expectations. This position combines deep professional proficiency with business acumen to enhance financial results.

Responsibilities

• Market Strategy: Refine and implement Barge’s Water/Wastewater (WW) market strategy in Florida working with others within Barge to achieve success.
• Strategic Relationship Building: Develop and execute strategies to support the Florida WW Market by establishing strong relationships with directors and subject matter specialists. Engage in reconnaissance, pursuits, and securing of work.
• Growth and Profitability: Develop and implement plans to achieve growth and financial profitability by securing contracts
  Marketing Collaboration: Work with marketing to complete go/no-go analysis and develop winning plans.
• Proposal Development: Lead the development of proposals, collaborating with Project Managers to identify scope, schedule, and budget negotiations.
• Company Representation: Represent Barge at various events, including client events and industry trade associations
  Project Monitoring: Maintain communication with teams to monitor project progress, ensure client engagement, and lead conflict resolution.
• Technical Support: Occasionally provide technical support to ensure successful deliveries.
• CRM Maintenance: Ensure CRM system is maintained and updated.
• Cost Management: Actively work to minimize business development costs and to maximize the ROI on business development investments.

Education & Experience Qualifications:

• Bachelor's Degree from an accredited program.
• Minimum 10 Years of Experience in the Architecture & Engineering (A&E) industry with proven success in business development in the Central Florida Water/Wastewater market.
• Professional Engineer (PE) licensure is strongly preferred.
• Strong communication and leadership skills.
• Ability to develop strategic relationships and execute growth plans.
• Proficiency in CRM systems and workforce planning.
• Expertise in client management and proposal development.
  Demonstrated success working with public sector clients
• Established network in Florida.
• Strong client relationship skills and technical credibility.
• Lead other people in helping to achieve results.
• In-depth knowledge of industry practices and strategies to promote regional business unit goals.
• Ability to make strategic business decisions that positively impact the geographic market.
• Effective communication of specialized information to senior leadership and external stakeholders.
• Ability to steer and persuade clients and employees towards favorable and ethical outcomes for the company.

Why join us?

Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 550+ people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked on Engineering News-Record (ENR)’s Top 500 Design Firms and Architectural Record’s Top 300 Architecture Firms and is a certified Great Place To Work®.

Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company’s core values because at the end of the day, Barge CARES:

• Collaborate – Help and expect help. Teamwork is essential in what we do.
  
• Authentic – Honesty, integrity and trust are at the heart of everything we do. We are who we say we are.
  
• Responsible – We are accountable for our work, our attitude, and our actions. We make Barge better.
• Excellence – We go all in and expect more of ourselves than others expect of us.
• Service – We are humble. We use our gifts in service of others.
  

We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled