Client Service Leader - Water

Barge Design Solutions, Inc.; Jacksonville (FL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Barge Design Solutions, Inc. is seeking a Water/Wastewater Market Client Service Leader to cultivate long-term relationships with public WW clients in Florida and to drive business development to grow our market share.

You will align with Project Managers and teams to ensure projects meet plans, quality standards, and client expectations while leveraging your leadership and OD capabilities to improve financial results.

Qualifications

• Bachelor's Degree from an accredited program.
• 10+ years in the Architecture & Engineering (A&E) industry with proven success in business development in the Central Florida Water/Wastewater market.
• Professional Engineer (PE) licensure is strongly preferred.
• Strong communication and leadership skills.
• Ability to develop strategic relationships and execute growth plans.
• Proficiency in CRM systems and workforce planning.
• Expertise in client management and proposal development. Demonstrated success working with public sector clients
• Established network in Florida.
• Strong client relationship skills and technical credibility.
• Lead other people in helping to achieve results.
• In-depth knowledge of industry practices and strategies to promote regional business unit goals.
• Ability to make strategic business decisions that positively impact the geographic market.
• Effective communication of specialized information to senior leadership and external stakeholders.
• Ability to steer and persuade clients and employees toward favorable and ethical outcomes for the company.

Responsibilities

• Market Strategy: Refine and implement Water/Wastewater market strategy in Florida.
• Strategic Relationship Building: Develop relations with directors and subject matter specialists.
• Growth and Profitability: Implement plans to achieve growth and profitability.
• Marketing Collaboration: Work with marketing on go/no-go analyses and winning plans.
• Proposal Development: Lead proposals with PMs to define scope, schedule and budget.
• Company Representation: Represent Barge at events and industry associations.
• Project Monitoring: Maintain communication to monitor progress and resolve conflicts.
• Technical Support: Occasionally provide technical support for deliveries.
• CRM Maintenance: Ensure CRM is maintained and updated.
• CostManagement: Minimize BD costs and maximize ROI on BD investments.

Skills

Relationship Building

CRM proficiency

Proposal Development

Leadership

Education

Bachelor's Degree

PE licensure preferred

Tools

CRM systems

Workforce planning

Job description

What We're Looking For: The Water/Wastewater Market Client Service Leaderis responsible for fostering long-termrelationships between Barge and public Water/Wastewater clients and leadingbusiness development efforts to grow Barge’s market share in Florida. To ensurestrong client relations this role maintains close communication, in addition towith clients, with Barge’s Project Managers and team members to ensure theprojects are executed according to defined plans, quality standards, and clientexpectations. This position combines deep professional proficiency with businessacumen to enhance financial results.

Responsibilities

• MarketStrategy: Refine and implement Barge’s Water/Wastewater (WW) market strategyin Florida working with others within Barge to achieve success.
• StrategicRelationship Building:Develop and execute strategies to support the Florida WWMarket by establishing strong relationships with directors and subject matterspecialists. Engage in reconnaissance, pursuits, and securing of work.
• Growth and Profitability:Develop and implement plansto achieve growth and financial profitability by securing contracts Marketing Collaboration:Work with marketing tocomplete go/no-go analysis and develop winning plans.
• Proposal Development:Lead the development ofproposals, collaborating with Project Managers to identify scope, schedule, andbudget negotiations.
• Company Representation:Represent Barge at variousevents, including client events and industry trade associations Project Monitoring:Maintain communication withteams to monitor project progress, ensure client engagement, and lead conflictresolution.
• Technical Support:Occasionally providetechnical support to ensure successful deliveries.
• CRM Maintenance:Ensure CRM system ismaintained and updated.
• CostManagement:Activelywork to minimize business development costs and to maximize the ROI on businessdevelopment investments.

Education & Experience Qualifications:

• Bachelor's Degreefrom an accredited program.
• Minimum 10 Years of Experiencein the Architecture& Engineering (A&E) industry with proven success in businessdevelopment in the Central Florida Water/Wastewater market.
• Professional Engineer (PE) licensure is strongly preferred.
• Strong communication and leadership skills.
• Ability to develop strategic relationships and executegrowth plans.
• Proficiency in CRM systems and workforce planning.
• Expertise in client management and proposaldevelopment. Demonstrated success working withpublic sectorclients
• Established network in Florida.
• Strong client relationship skillsand technicalcredibility.
• Lead other people in helping to achieve results.
• In-depth knowledge ofindustry practices andstrategies to promote regional business unit goals.
• Ability to make strategic business decisions thatpositively impact the geographic market.
• Effective communication of specialized information tosenior leadership and external stakeholders.
• Ability to steer and persuade clients and employeestowards favorable and ethical outcomes for the company.

Why join us?

Barge Design Solutions,Inc.,is an engineering and architecture firm with diverse in-house multidisciplinarypractice areas. The employee-owned company is more than 550+ people strong andserves clients nationwide from multiple U.S. locations. Barge is ranked on Engineering News-Record (ENR)’s Top 500 Design Firms and Architectural Record’s Top 300 Architecture Firms and is a certified GreatPlace To Work®.

• Collaborate – Help and expect help. Teamwork is essential in what we do.
• Authentic – Honesty, integrity and trust are at the heart of everything we do. We are who we say we are.
• Responsible – We are accountable for our work, our attitude, and our actions. We make Barge better.
• Excellence – We go all in and expect more of ourselves than others expect of us.
• Service – We are humble. We use our gifts in service of others.

We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled