Client Service Leader

Barge Design Solutions, Inc.; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Barge Design Solutions, Inc. seeks a Client Service Leader to cultivate strong relationships with public clients and lead BD efforts across Middle Tennessee.

You will collaborate with project managers and technical specialists to secure and deliver municipal transportation and water/wastewater projects, driving growth and profitability. The ideal candidate combines BD expertise, client-facing communication, and technical knowledge of municipal infrastructure.

Qualifications

• Bachelor's degree from an accredited program.
• Minimum 10 years of transportation or water/wastewater industry experience.
• Demonstrated success developing client relationships and winning work with public-sector clients.
• Established professional network and credibility within Middle Tennessee.
• Proven ability to communicate effectively with clients and lead business development efforts.
• Experience leading pursuits, developing proposals, and collaborating with multidisciplinary teams.
• Candidates currently serving as Project Managers and SMEs, ready to transition into a client service and business development leadership role are encouraged to apply.

Responsibilities

• Refine and execute municipal transportation and water/wastewater market strategy for Middle Tennessee.
• Develop and maintain relationships with municipal leaders and utility directors.
• Build and manage a strong project opportunity pipeline and lead pursuits.
• Collaborate with marketing, technical experts, and pursuit teams on winning strategies and proposals.
• Serve as primary client contact and maintain clear communication through delivery.
• Leverage technical knowledge to identify client needs and engage SMEs as appropriate.
• Represent Barge at client meetings, industry events, and professional organizations.
• Maintain CRM data and support business development forecasting and reporting.
• Monitor business development investments and maximize return on investment.

Skills

Client relationships

Business development

Public-sector experience

Communication skills

Cross-functional collaboration

Education

Bachelor's degree

Job description

What We're Looking For:

The Client Service Leader is responsible for developing and maintaining strong relationships with public clients while leading business development efforts to grow Barge's market presence throughout Middle Tennessee. This role serves as a trusted advisor to clients, identifies and pursues new opportunities, and collaborates with project managers and technical specialists to secure and successfully deliver projects. The ideal candidate combines business development expertise, strong client-facing communication skills, and technical knowledge of municipal transportation projects or water/wastewater infrastructure to drive growth and profitability.

Responsibilities:

• Refine and execute Barge's municipal transportation and water/wastewater market strategy across Middle Tennessee.
• Develop and maintain relationships with municipal leaders, utility directors, and key industry stakeholders.
• Build and manage a strong project opportunity pipeline and lead pursuit activities to secure new work.
• Collaborate with marketing, technical experts, and pursuit teams to develop winning strategies and proposals.
• Serve as a primary client contact and maintain strong communication throughout project delivery.
• Leverage technical knowledge to identify client needs and engage subject matter experts as appropriate.
• Represent Barge at client meetings, industry events, and professional organizations.
• Maintain CRM data and support business development forecasting and reporting.
• Monitor business development investments and maximize return on investment.

Education & Experience Qualifications:

• Bachelor's degree from an accredited program.
• Minimum 10 years of transportation or water/wastewater industry experience, preferably within the A&E consulting industry.
• Demonstrated success developing client relationships and winning work with public-sector clients.
• Established professional network and credibility within Middle Tennessee.
• Proven ability to communicate effectively with clients and lead business development efforts.
• Experience leading pursuits, developing proposals, and collaborating with multidisciplinary teams.
• Candidates currently serving as Project Managers and SMEs, ready to transition into a client service and business development leadership role are encouraged to apply.

Why join us?

Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 650+ people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked on Engineering News-Record (ENR)’s Top 500 Design Firms and Architectural Record’s Top 300 Architecture Firms and is a certified Great Place To Work®.

Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company’s core values because at the end of the day, Barge CARES:

• Collaborate – Help and expect help. Teamwork is essential in what we do.
• Authentic – Honesty, integrity and trust are at the heart of everything we do. We are who we say we are.
• Responsible – We are accountable for our work, our attitude, and our actions. We make Barge better.
• Excellence – We go all in and expect more of ourselves than others expect of us.
• Service – We are humble. We use our gifts in service of others.

We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled

Agency Submissions

No unsolicited agency submissions. Barge Design Solutions does not accept unsolicited resumes from recruiters or staffing agencies. Any unsolicited resume becomes the property of Barge Design Solutions, and no fee will be paid for resulting hires. Only agencies with a signed agreement are authorized to submit candidates.