Client Service Lead Representative - Mailroom

Canon Solutions America; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Canon Solutions America is seeking a Lead who will oversee workflow management, staff assignments, and quality control of operations. Applicants should have strong customer service skills, relevant experience, and the ability to lift substantial weight. This role is integral in maintaining high standards in customer relationships and operational execution.

Benefits

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Qualifications

• 6 or more years of related experience.
• Strong customer service and communication skills required.
• Must be able to lift up to 50lbs.

Responsibilities

• Responsible for organization, scheduling assignments for staff, and managing daily workflow.
• Ensures quality control of shift work and oversees reporting.
• Monitors compliance with workflow processes and client requests.

Skills

Customer Service

Communication

Education

Associates degree or equivalent experience

Job description

About the Role

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.

Your Impact

Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures. - Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications. - Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing). Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications. - Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information. Administration and Reporting - Performs data entry. - Supervises supply inventory and record keeping. - Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff. Results Expected - Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. - Associates degree or equivalent experience required, plus 6 or more years of related experience. - Strong customer service and communication skills are required. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Must be able to lift up to 50lbs We are providing the anticipated base salary range for this role: $20.54-28.20 Hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to itsKyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM19 #LI-RH1 #LI-ONSITE Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.- Associates degree or equivalent experience required, plus 6 or more years of related experience.- Strong customer service and communication skills are required.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).- Must be able to lift up to 50lbsWe are providing the anticipated base salary range for this role: $20.54-28.20 Hourly.