Client Service Lead - Prime Brokerage Margin Vice President

Testing Site - JPMC; Jersey City (NJ); On-site; USD 180,000 - 260,000; Full time

Job summary

J.P. Morgan Securities LLC is seeking a Prime Broker Margin Vice President to lead the day-to-day Prime Broker Margin Operations team, ensuring compliance and high-level client service for hedge fund clients.

You will monitor margin calls, collateral movements, and client equity levels, partnering with Risk, Operations, Technology, and Compliance to protect the firm and drive continuous improvement.

Qualifications

• 5+ years in financial services, broker/dealer operations or prime brokerage/margin.
• Deep understanding of securities products and end-to-end lifecycle.
• Strong problem-solving and decision-making under time pressure.
• Excellent written and verbal communication; clear client/stakeholder messaging.
• Must have Series 99 certification within 120 days.

Responsibilities

• Understand securities products and end-to-end trade lifecycle to assess margin impact.
• Monitor risk and enforce Reg T, Portfolio Margin, and FINRA 4210 requirements.
• Maintain and monitor equity levels on margin loans and manage margin calls.
• Review and approve daily collateral movements with proper documentation.
• Own daily exception management and document resolutions within SLAs.
• Implement policies, SOPs, and controls; ensure audit-ready records.
• Escalate risk events and contribute to remediation plans.
• Lead day-to-day team activities and manage priorities.
• Coach team members and foster risk and control culture.
• Provide high-quality support to Client Service Representatives for hedge funds.

Skills

Financial services experience

Problem solving

Attention to detail

Communication skills

Microsoft Excel

Series 99 certification

Education

Bachelor’s degree in finance or related discipline

Tools

Microsoft Office

Excel

Job description

Embark on your journey as a Prime Broker Margin Vice President where you will be part of the management team that leads the day-to-day Prime Broker Margin Operations team. Your role will be crucial in ensuring rigorous firm and regulatory compliance while delivering first-class client service.Team is accountable for margin call monitoring, collateral movement approvals, and maintenance of client margin/equity levels.

As aClient Service Lead you will be part of the management team that leads the day-to-day Prime Broker Margin Operations team ensuring rigorous firm and regulatory compliance while delivering first-class client service.You will be accountable for margin call monitoring, collateral movement approvals, and maintenance of client margin/equity levels. You will partner closely with Client Service Representatives, Risk, Operations, Technology, and Compliance to protect the firm, support hedge fund clients, and drive continuous improvement.

Job responsibilities

• Understand traditional securities products and the end-to-end trade lifecycle to assess margin impact across the workflow.
• Monitor firm and regulatory risk across prime brokerage accounts; enforce Reg T, Portfolio Margin, and FINRA Rule 4210 requirements and house policies.
• Maintain and monitor equity levels on margin loans; issue, track, and resolve margin calls with urgency and precision.
• Review and approve daily collateral movements (withdrawals, substitutions, transfers), ensuring adherence to eligibility rules, limits, and documentation standards.
• Own daily exception management: review reports, investigate root causes, determine the right course of action, and document resolutions within SLAs.
• Execute departmental policies, standard operating procedures, and control activities flawlessly; ensure audit-ready documentation.
• Escalate risk events in line with firm protocols; contribute to remediation plans and durable control enhancements.
• Manage day-to-day activities of team members; set priorities, allocate work, and ensure coverage.
• Coach for performance and development; deliver timely, constructive feedback and promote a strong risk-and-control culture.
• Provide high-quality, responsive support to Client Service Representatives serving hedge fund clients; resolve inquiries and complex margin scenarios with accuracy and professionalism.
• Build effective working relationships with internal partners (Risk, Operations, Tech, Compliance, Legal) and external clients of J.P. Morgan Securities LLC.

Required qualifications, capabilities, and skills

• 5 years of financial services or client service experience, ideally within broker/dealer operations or prime brokerage/margin.
• Deep understanding of the securities industry, products, and operational functions
• Demonstrated problem-solving and sound decision-making skills under time pressure, with strong attention to detail and control mindset.
• Excellent written and verbal communication; able to convey complex topics clearly to clients and internal stakeholders.
• Proficiency in Microsoft Excel (e.g., pivots, lookups); broader MS Office competency
• Series 99 required, you must acquire the Series 99 certification within the first 120 days

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in finance, economics, accounting, or related discipline preferred.
• Working knowledge of Reg T, Portfolio Margin, and FINRA Rule 4210 preferred