Client Service Executive - Cigna Global Health Benefits

Cigna Health and Life Insurance Company; United States; Presencial; USD 83.000 - 138.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Vision and Dental coverage

401(k) plan

Tuition reimbursement

Paid time off

Descripción de la vacante

The Cigna Group seeks an experienced account/services professional to enhance client relationships and oversee end-to-end service delivery within the Global Market. You will collaborate with Sales to resolve client needs, develop tailored service strategies, and drive high-quality outcomes.

Responsibilities include analyzing data trends, presenting insights, and coordinating with internal partners to resolve escalations. Occasional travel may be required.

Formación

• Bachelor's degree preferred in business administration, business communication, marketing or other appropriate professional degree required or equivalent work experience.
• Four plus years work experience in account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution.
• Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management.
• Strong analytical ability, with ability to design, track and work toward specific measurable performance targets for self and team.
• Demonstrated efficiency with Salesforce Service Center and Diamond preferred Experience with presentation skills; previous success and experience delivering customer/producer communications.

Responsabilidades

• Build and sustain client relationships with Sales to enhance Cigna's reputation in the Global Market.
• Own the end to end service delivery, resolving client needs in a timely and cost effective manner.
• Develop case-level service strategy and create customized service delivery for client needs.
• Prioritize tasks and deliverables to achieve timely, high-quality outcomes.
• Engage internal partners on escalated service issues including billing, eligibility, plan setup and claim payment.
• Perform root-cause analysis and drive first contact resolution.
• Attend client meetings to provide insights on complex issues.
• Facilitate engagement between subject matter experts to execute service strategy.
• Manage issues through end-to-end resolution.
• Collaborate with Sales, Underwriting and Operations on client strategies and growth opportunities.
• Provide routine updates to Sales on at-risk service issues.
• Analyze data trends and present results to the client.

Conocimientos

Client relationships

Service delivery

Data analysis

Negotiation

Leadership

Travel

Educación

Bachelor's degree

Herramientas

Salesforce Service Center

Descripción del empleo

RESPONSIBILITIES

• Client Relationships / Service Partner with Sales to build and sustain client relationships to enhance Cigna's reputation in the Global Market.
• Own the end to end service delivery, resolving the needs of the client and customer in a timely and cost effective manner.
• Develop case-level service strategy and effective service solutions related to overall plan administration; use a creative, thoughtful approach to customize service delivery for client/consultant needs and attributes.
• Prioritize tasks and deliverables ensuring solutions are achieved timely and with high quality outcomes.
• Responsible for engaging internal matrix partners on escalated service issues including but not limited to billing, banking, eligibility, customer service, plan set-up and claim payment.
• Perform root cause analysis and drive for first contact resolution.
• Attend client meetings as needed to provide insights to complex client and customer issues.
• Internal Liaison Facilitate engagement between subject matter experts within Cigna to execute overall service strategy for client.
• Manage issue through end to end resolution.
• Partner with the Sales team (Account Manager or National Account Executive), Underwriting and Operations in the development of client specific service strategies and in the pursuit of growth opportunities, and retail strategies.
• Provide routine updates to Sales account management team related to at-risk service issues.
• Data Analysis Monitor overall health of the client (i.e. account metrics, performance guarantees) to minimize financial impacts, drive persistency and improve client satisfaction.
• Own proactive routine service touch-points with client regarding service scorecard/dashboard results.
• Provide Service Operations and CGHB standard service reports to the account team and client.
• Analyzes data/trends and responsible for presenting results to the client.

IDEAL CANDIDATES

• Bachelor's degree preferred in business administration, business communication, marketing or other appropriate professional degree required or equivalent work experience.
• Four plus years work experience in account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution.
• Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management.
• Strong analytical ability, with ability to design, track and work toward specific measurable performance targets for self and team.
• Demonstrated efficiency with Salesforce Service Center and Diamond preferred Experience with presentation skills; previous success and experience delivering customer/producer communications.
• Demonstrated success in negotiations and ability to influence internal/external constituencies.
• Demonstrated leadership and motivational skills in fast-paced environment.
• Ability to travel as needed in support of client relationship and service delivery.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

COMPENSATION

For this position, we anticipate offering an annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

BENEFITS

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

For more details on our employee benefits programs,

ABOUT CIGNA HEALTHCARE

About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Join us in driving growth and improving lives.

EEO STATEMENT

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

REASONABLE ACCOMMODATION

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

TOBACCO-FREE POLICIES

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

CRIMINAL HISTORY

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

VISION STATEMENT

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.