Client Service Director - Water/Wastewater

Kennedy Jenks Consultants; Pasadena (CA); Hybrid; USD 160,000 - 235,000; Full time

Job summary

A leading engineering consulting firm in California seeks a Client Service Director to lead business development and project management within the water and wastewater sector. The ideal candidate will have over 15 years of experience and a strong technical background in environmental consulting. This hybrid role offers substantial growth opportunities and a competitive salary range of $160,000 to $235,000, along with a comprehensive benefits package.

Benefits

Comprehensive benefits package

401k and bonus opportunities

Tuition reimbursement

Competitive PTO and holiday plan

Qualifications

• Minimum of 15 years of relevant experience.
• Proven experience with relationship-building and client service management.
• Strong technical knowledge of water, wastewater, and environmental consulting.

Responsibilities

• Identify new clients and projects for business development.
• Leverage existing relationships to expand service offerings.
• Build and lead project teams to ensure quality delivery.

Skills

Business development

Client service management

Team collaboration

Communication skills

Project management

Education

BS or MS in Civil, Chemical, Environmental, or related field

Professional Engineer (PE) license

Job description

Overview

Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth of our thriving public and private sector water and wastewater practice across the United States. This senior leadership role is crucial to our continued success in delivering quality solutions to our valued clients. You will be an integral part of a forward-thinking engineering practice involved in exciting and meaningful project work across our national footprint.

Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.

Key Responsibilities

• Business Development: Engage with the marketplace to identify new clients and projects, and work collaboratively with our team to pursue and secure these opportunities.
• Client Expansion: Leverage existing relationships with municipal and industry clients, and KJ's local and national project portfolio to expand service offerings.
• Leadership: Build, lead, and motivate teams to deliver exceptional client service on projects.
• Project Management: Take responsibility for managing key projects from the planning phase through construction, ensuring quality delivery.
• Brand Development: Lead client service and professional engagement efforts to enhance both personal and company brand awareness, while identifying new opportunities and partnerships to drive growth.
• Strategic Planning: Contribute to statewide strategic planning, utilizing marketing knowledge and your established client relationships.
• Staff Development: Collaborate with internal leaders to hire and develop staff, ensuring team success.
• Proposal Oversight: Lead strategic project positioning, including developing key teaming partners, overseeing proposal development, and preparing for client interviews.
• Project Development: Oversee the preparation of project scope, schedules, fee negotiations, project staffing, and coordination of activities related to planning, design, and construction.
• Travel: Travel to client and project sites for meetings and travel to other Kennedy Jenks offices will be necessary.
• Project Contribution: Contribute to project delivery goals by managing projects or serving as a project engineer or team member.

Qualifications

• Local Market Expertise: Thorough understanding of the local market, with established industry relationships and strong technical knowledge of water, wastewater, pipeline, stormwater, environmental, and industrial consulting.
• Entrepreneurial Spirit: Proven experience with business development, relationship-building, negotiation, and client service management, all delivered with integrity.
• Team Building: Enthusiasm for fostering team collaboration, staff development, and inclusive leadership.
• Communication Skills: Strong writing, editing, research, and verbal communication abilities.
• Experience: Minimum of 15 years of relevant experience.
• Education: BS or MS in Civil, Chemical, Environmental, or a related engineering field. PE license required or ability to obtain immediately. Design-Build experience and DBIA certification are a plus.
• Travel Requirements: Ability to travel to clients and Kennedy Jenks offices as needed.

Benefits

Kennedy Jenks supports a healthy work-life balance and utilizes a hybrid model of home and office work to empower our team members to thrive and achieve their full potential.

Salary: The salary range for this position is anticipated to be between $160,000 and $235,000, depending on education, experience, qualifications, licensure/certifications, and geographic location.

This position is eligible for performance and incentive compensation.

Benefits Summary: Kennedy Jenks offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401k, bonus opportunities, tuition reimbursement, professional registration support, a competitive PTO and holiday plan, and other benefits and programs.

#LI-Hybrid