Client Service Director

CM Consulting; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

CM Consulting in the US is seeking a Client Service Director for a healthcare communications agency to oversee strategic and commercial client leadership, shape account strategy, and lead teams delivering high-value work.

The role requires extensive healthcare communications experience, a proven track record with senior clients, and the ability to grow existing accounts and win new business. Remote, high-visibility leadership role shaping agency direction and growth.

Qualifications

• Significant experience within medical communications
• A strong track record of senior client and account leadership
• Experience growing existing accounts and contributing to new business
• Strong commercial and strategic acumen
• The confidence to challenge, influence and advise senior stakeholders
• A collaborative leadership style and genuine passion for developing people

Responsibilities

• Take strategic ownership of a portfolio of high-value client accounts
• Build and strengthen senior-level client partnerships
• Drive organic growth and identify new business opportunities
• Shape account strategy alongside scientific and cross-functional leaders
• Lead high-performing teams and develop future talent
• Own commercial performance, forecasting and account financials
• Bring fresh thinking and new ideas to how medical communications can deliver greater value

Skills

Healthcare communications

Senior client leadership

Strategic account leadership

New business development

Team leadership

Job description

Client Service Director | Healthcare Communications | US - REMOTE

We’re exclusively partnering with a leading healthcare communications agency as they look to appoint an experienced Client Service Director to play a key role in the continued growth of their US business.

PLS ONLY apply if you have extensive experience working in a healthcare communications agency AND based in the US. Applicants from other locations will NOT be considered.

In the role you will cover medical affairs and promotional assets; extensive experience in BOTH of these is required.

This is an opportunity for a senior medical communications professional who can operate at both a strategic and commercial level - building trusted relationships with senior clients, shaping account strategy and leading teams to deliver exceptional work.

The opportunity:

• Take strategic ownership of a portfolio of high-value client accounts
• Build and strengthen senior-level client partnerships
• Drive organic growth and identify new business opportunities
• Shape account strategy alongside scientific and cross-functional leaders
• Lead high-performing teams and develop future talentOwn commercial performance, forecasting and account financials
• Bring fresh thinking and new ideas to how medical communications can deliver greater value

We’re looking for someone with:

• Significant experience within medical communications
• A strong track record of senior client and account leadership
• Experience growing existing accounts and contributing to new business
• Strong commercial and strategic acumen
• The confidence to challenge, influence and advise senior stakeholders
• A collaborative leadership style and genuine passion for developing people

This is a high-visibility leadership opportunity for someone who wants to go beyond account management and play a meaningful role in shaping the direction and growth of an agency.