Client Service Delivery Lead

Alight Solutions; United States; Remote; USD 41,000 - 67,000; Full time

Job summary

A leading company is seeking a Client Service Delivery Lead to ensure successful delivery of IT services and high client satisfaction. The role involves overseeing service management, client engagement, and performance monitoring. Ideal candidates will have experience in service delivery and strong communication skills, with a Bachelor's degree in a relevant field.

Benefits

Competitive total rewards package

Continuing education and training

Comprehensive benefits package

Qualifications

• Proven experience in IT service delivery and client management.
• Strong understanding of ITIL and service management principles.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Oversee the delivery of IT services to clients.
• Build and maintain strong relationships with clients.
• Coordinate with internal teams for project execution.

Skills

Client Engagement

Service Management

Performance Monitoring

Project Coordination

Communication Skills

Problem-Solving Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Job description

Client Service Delivery Lead

Location:US-Virtual

Company:Strada

About Us:Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey to help drive their vision forward.

Role Overview:We are seeking a dynamic and experienced Client Service Delivery Lead to join our team. This role is pivotal in ensuring the successful delivery of IT services to our clients, maintaining high standards of customer satisfaction, and driving continuous improvement in service delivery processes.

Key Responsibilities:

• Service Management:Oversee the delivery of IT services to clients, ensuring they meet contractual requirements and exceed expectations.
• Client Engagement:Build and maintain strong relationships with clients, acting as the primary point of contact for service-related inquiries and issues.
• Performance Monitoring:Monitor service delivery performance, identify areas for improvement, and implement corrective actions as needed.
• Project Coordination:Coordinate with internal teams to ensure seamless execution of projects and timely delivery of services.
• Reporting:Prepare and present regular reports on service delivery performance to senior management and clients.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience in IT service delivery, client management, and team leadership.
• Strong understanding of ITIL and service management principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

41,900 USD

Maximum :

66,600 USD

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Strada also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/3Viqv69

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.