Client Service Coordinator - Homecare Non-Medical Services

RVNAhealth; Ridgefield (CT); On-site; USD 34,000 - 41,000; Full time

Job summary

RVNAhealth is seeking a Client Service Coordinator in Ridgefield, CT to determine client needs, develop care plans with new clients, and match them with suitable caregivers. You will collaborate with the Director, Client Service Manager, and front-line staff to ensure staffing adequacy and ongoing client satisfaction.

Responsibilities include processing referrals, prioritizing tasks, scheduling caregivers, maintaining records in EMR, and providing exceptional customer service to clients and

Qualifications

• College degree or related experience is required.
• Ability to multi-task in a fast-paced environment.
• Exceptional customer service skills are essential.
• Strong communication and discretion in decision making are needed.

Responsibilities

• Process referrals from Intake, email, or phone promptly.
• Prioritize tasks to meet client needs and match caregivers.
• Determine/verify clients' service needs and staff accordingly.
• Schedule caregivers based on client needs and availability.
• Maintain accurate client and caregiver records in the EMR system.

Skills

Multi-tasking ability

Exceptional customer service

Communication skills

Discretion & decision making

Teamwork

Microsoft Office

Education

College degree or related experience

Tools

Microsoft Office Suite

Job description

The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Services Coordinator will work with the Director, Client Service Manager, other office staff, and direct care staff to ensure adequate staffing and ongoing client needs are met. Professional demeanor, excellent customer service skills, and teamwork are essential to the role.

Responsibilities:

• Process all referrals received from Intake, direct email or phone in a timely manner
• Prioritize tasks to meet the needs of clients
• Determine/Verify clients' service needs
• Match clients with appropriate caregivers who can fully meet the needs required
• Schedule caregiver staff based on client needs and schedule
• Ensure all cases are staffed appropriately
• Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
• Foster relationships with clients and family members
• Address schedule changes with caregivers and/or clients
• Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
• Communicate with caregiver staff and clients in a timely manner with respect to schedule changes
• Obtain, document, and maintain all pertinent information with respect to clients and caregivers in EMR system and/or appropriate referral logs/reports
• Enter schedules and update eRSP scheduling software
• Communicate client concerns and caregiver issues to HHA Supervisor or Client Service Manager without delay
• Assist in coordinating referrals to RVNAhealth and/or other community agencies for clients when appropriate
• Ensure caregiver payroll information is received and processed by the established deadline
• Process long term care insurance documents weekly for assigned clients
• Must be available to be on-call for evenings and weekends on a rotating schedule

Qualifications:

• College degree or related experience
• Computer literate with all Microsoft programs and ability to learn new software programs
• Ability to multi-task
• Able to work in a fast-paced environment and manage disruptions
• Exceptional problem-solving skills
• Exceptional customer service skills
• Ability to use discretion, prioritize and make decisions independently and in concert with Branch Manager and/or Director
• Ability to resolve client and caregiver issues in a timely and professional manner
• Exceptional customer service skills and ability to build and foster relationships

Why RVNAhealth?

RVNAhealth is a private, non-profit, mission-driven organization founded and grounded on care. The lifelong care and wellness services we provide helps our community maintain the highest possible level of health, well-being, and daily living. We serve all ages, stages and levels of care. RVNAhealth provides compassionate care and wellness services plus support and resources to maintain the highest quality of life and well-being. Services include: In-Patient and Out-Patient Physical, Occupational and Speech Therapy, Visiting Nurses, Palliative and Hospice Care, Chronic Care, Non-Medical Caregivers and Private Duty Nursing.

Benefits of Working at RVNAhealth

RVNAhealth offers eligible full-time employees a comprehensive benefits package including medical, dental, vision, and prescription coverage; 403(b) retirement savings; paid time off and holidays; employer-paid life and disability insurance; wellness and employee assistance programs; tuition reimbursement; professional development opportunities; and additional voluntary benefits. Benefits are subject to eligibility requirements and plan terms.

Compensation:

Our target pay range for this position is $25.00 to $30.00 per hour. This pay range represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications.

RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

It will be a condition of employment at RVNAhealth to submit to a pre-employment physical/drug screen and background check, which may include the following: fingerprinting, verification of employment, paraprofessional certifications, designations or licenses, and educational background.