Client Service Coordinator - 2405

Medical Management International, Inc.; United States; On-site; USD 21,201 - 27,097; Part time

Benefits offered by this job

Comprehensive medical insurance

401(k) with company match

Paid parental leave

Continuing education allowance

Exclusive discounts on products and services

Job summary

VCA Inc. is seeking a Client Service Coordinator to drive client and pet flow, coordinate care, and ensure exceptional service. This role involves promoting hospital services and managing client interactions for superior care.

Ideal candidates will have a high school diploma and customer service experience, preferably in a medical setting. Benefits include comprehensive insurance, retirement plans, paid time off, and more.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography.
• One year related experience required with customer service preferred.
• Medical background with terminology training preferred.

Responsibilities

• Actively recruit new clients by promoting hospital services.
• Maximize the number of pets seen by the hospital team.
• Provide professional and exceptional service to clients.
• Educate clients about Optimum Wellness Plans and hospital services.
• Assist clients in completing required documentation and entering pet information.
• Dispense prescription items per veterinarian's instructions and schedule future appointments.

Skills

Multi-tasking

Fluent English communication

Organizational skills

Problem-solving

Client service

Mathematical skills

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Specialized medical software

Job description

Job Purpose and Function

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Capabilities and Experience

• Ability to multi‑task: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability: demonstrates a systematic approach in carrying out assignments, is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem‑solving skills: demonstrates a strong ability to identify, analyze and solve problems, translating problems into practical solutions.
• Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service, gaining personal satisfaction from delivering great service.
• Intellectual ability: accurately and consistently follows instructions delivered in an oral, written or diagram format, can provide directions.
• Mathematical ability: ability to add, subtract, multiply and divide, compute rate, ratio and percent, and convert units of measurement.
• Computer skills: comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.

Compensation and Benefits

Pay range: $15.39 – $19.67 per hour. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level and education, and may vary depending on location or applicable minimum wage laws.

Benefits include comprehensive medical, dental and vision insurance; 401(k) and Roth retirement plans with company match; student debt relief program for full‑time DVMs; paid time off and holidays; mental health and wellbeing resources; life insurance; short‑ and long‑term disability; flexible spending accounts; health savings account; paid parental leave; continuing education allowance for eligible positions; backup child and elder care; fertility and family‑building support; digital exercise therapy; voluntary protection benefits; legal plan; identity protection; commuter benefits; three free optimum wellness plans for pets; and exclusive discounts on products and services.