Client Service Coordinator 1270

MARS Veterinary; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Mars Petcare in Phoenix is seeking a Client Service Coordinator to guide clients and pets through the hospital flow, ensuring a welcoming, efficient visit and supporting the veterinary team’s productivity. This role emphasizes professional customer service, clear communication, and smooth coordination of care.

The position requires weekend shifts and ongoing collaboration with associates to promote wellness plans and repeat client visits, contributing to a positive patient and client experience.

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

LOOKING FOR A WEEKEND CSC FRIDAY 7-6 PM, SATURDAY 8-5 PM, AND SUNDAY 8-4PM.

Opening Statement

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing