Client Service Coordinator - 0073 Santa Cruz

Banfield Pet Hospital; Santa Cruz (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client experiences and ensure efficient operations. This role is vital in managing the flow of clients and pets, promoting hospital services, and providing exceptional customer service. The ideal candidate will possess excellent communication and organizational skills, ensuring a welcoming environment and effective client education. Join a dedicated team where your contributions directly impact client retention and satisfaction in a fast-paced, rewarding setting.

Qualifications

• Strong communication skills in English, both written and spoken.
• Ability to multi-task effectively and follow instructions accurately.

Responsibilities

• Manage client flow and provide exceptional service to clients and pets.
• Educate clients about wellness plans and assist with documentation.

Skills

Customer Focus

Communication Skills

Client Service Skills

Problem-solving Skills

Organizational Skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and team members, and coordinates care in a friendly, welcoming, and efficient manner. The role aims to encourage client retention and referrals.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and manage client flow to ensure excellent care and team productivity.
3. Maximize the number of pets seen by supporting a well-run hospital, especially for wellness plan clients.
4. Provide professional, efficient, and exceptional service, including client and pet welcoming, comfort, and education about pet health.
5. Educate clients about wellness plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet data entry, and identification.
7. Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
8. Manage financial transactions accurately and follow opening and closing procedures.
9. Perform administrative duties as needed.
10. Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss; quality is our work; value for money is our goal.
• Responsibility: Support total responsibility and accountability.
• Mutuality: Seek shared benefits that endure.
• Efficiency: Use resources fully, waste nothing, and excel at what we do best.
• Freedom: Foster the freedom to shape our future, supported by profit.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task effectively under distracting conditions.
• Fluent in English reading, writing, and speaking with strong communication skills.
• Organizational skills with a systematic approach to tasks.
• Problem-solving skills to identify and implement practical solutions.
• Excellent client service skills, ensuring attentive, courteous, and informative interactions.
• Ability to follow instructions accurately and provide clear directions.
• Mathematical skills for basic calculations.