Client Service Coordinator - 005206

Banfield Pet Hospital; Sacramento (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading pet hospital is seeking a Client Service Coordinator to enhance client flow and ensure high-quality service by educating clients on pet health services. This role includes administrative responsibilities and the management of client interactions to foster a welcoming environment. Ideal candidates are skilled in communication and customer service, ensuring that both pets and their owners feel at home.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task effectively under distracting conditions.
• Consistent client service focus and organizational ability.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Educate clients about wellness plans and pet health.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, information, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss; quality is our work; value for money is our goal.
• Responsibility: We demand responsibility from ourselves and support the responsibility of others.
• Mutuality: A shared benefit will endure.
• Efficiency: Use resources fully, waste nothing, and do only what we can do best.
• Freedom: We need freedom to shape our future; profit keeps us free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional Skills: Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task effectively under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational ability to systematically carry out tasks.
• Problem-solving skills to identify and resolve issues practically.
• Consistent client service focus, ensuring attentive and courteous interactions.
• Ability to follow instructions accurately and provide clear directions.

We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.