Client Service Coordinator - 005075

Medical Management International, Inc.; Wellington (FL); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous 401(k) with company match

Paid time off and holidays

Continuing education allowance

Job summary

VCA Inc. in Wellington, Florida, is seeking a Client Service Coordinator to enhance client experience and manage service flow. This role emphasizes leadership and client service skills while ensuring exceptional care for pets and their owners.

Ideal candidates will possess strong communication abilities, multi-tasking capabilities, and a professional demeanor. Benefits include comprehensive insurance and retirement plans, paid time off, and more.

Qualifications

• Ability to multi-task in a fast-paced environment without loss of accuracy.
• Excellent written and verbal communication in English.
• Strong organizational and systematic approach.

Responsibilities

• Actively recruit new clients and manage client flow.
• Provide exceptional service and educate clients about pet health.
• Assist clients with documentation and scheduling appointments.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Problem Solving

Time Management

Job description

Client Service Coordinator – Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route client and pet flow to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort and educating about healthcare.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information/histories, proper tagging, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Client Service Coordinator – Qualifications

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional (Preventative care and OWPs), Communication Skills, Client Service Skills, Priority Setting, Time Management.
• Ability to multi‑task in a fast‑paced environment without loss of accuracy.
• Excellent written and verbal communication in English.
• Strong organizational and systematic approach.
• Problem solving skills with practical solutions.
• Client service skills to provide attentive, courteous, and informative service.
• Accurate following of written, oral, and diagrammatic instructions.
• Basic mathematical ability (add, subtract, multiply, divide).

Pay Range

The pay range for this role is $15.39 - $19.67 hourly, determined based on experience, skill level, education, and applicable minimum wage laws.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous 401(k) and Roth retirement plans with company match.
• Student debt relief program for full‑time DVMs.
• Paid time off and holidays.
• Access to mental health and wellbeing resources.
• Associate life insurance (company‑paid) and supplemental options.
• Company‑paid short‑ and long‑term disability coverage.
• Flexible Spending Accounts and Health Savings Accounts.
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Backup child and elder care resources.
• Fertility and family building support.
• Digital exercise therapy program.
• Benefit options for commuter expenses, identity protection, legal plan.
• Three free Optimum Wellness Plans for pets.