Client Service Coordinator

Dickerson Group; Seattle (WA); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

Life and disability coverage

401(k)

Generous paid time off

Professional development

Job summary

Alera Group in Seattle, WA is seeking a Client Service Coordinator to support our Property & Casualty team. You will help build trusted client relationships, deliver proactive guidance, and manage service transactions across certificates, endorsements, and renewals.

The role requires strong communication, proficiency with MS Office and agency systems, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Strong verbal and written communication with a customer-service mindset.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with agency management systems and carrier rating platforms.
• Ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Prepare commercial insurance quotes by compiling exposure data and entering into carrier rating systems.
• Process quote revisions, policy changes, renewals, and new business submissions.
• Coordinate with carrier representatives and underwriting teams to resolve questions.
• Handle client service transactions such as certificates of insurance and endorsements.
• Support account managers with policy reviews, loss runs, and renewal preparation.
• Maintain accurate client, policy, quote, and activity information in management systems.
• Prioritize requests and manage deadlines in a high-volume environment.

Skills

Customer service

Organizational skills

Team collaboration

Problem solving

Education

Associate's or Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Agency management systems

Carrier rating platforms

Sagitta

ImageRight

PolicyCenter

OneNote

Job description

OVERVIEW

Client Service Coordinator

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Client Service Coordinator, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

RESPONSIBILITIES

• Prepare commercial insurance quotes by compiling exposure and application data, entering information into carrier rating systems, and validating rates and premiums
• Process quote revisions, policy changes, renewals, new business submissions, and policy issuance activities while ensuring accuracy and timeliness
• Partner with carrier representatives and underwriting teams to resolve questions, obtain information, and support efficient workflow management
• Handle client service transactions including certificates of insurance, endorsements, cancellations, binders, ID cards, and related policy documents
• Support account managers with policy reviews, premium audits, loss runs, premium financing documentation, invoicing activities, and renewal preparation
• Maintain accurate client, policy, quote, and activity information within agency management and document management systems
• Prioritize competing requests, monitor outstanding items, and ensure timely completion of deadlines in a high-volume environment
• Build strong relationships with clients, carrier partners, underwriters, and internal team members while delivering exceptional service

QUALIFICATIONS

Required Qualifications

• Strong verbal and written communication skills with a customer-service mindset
• Proficiency with Microsoft Word, Excel, and Outlook
• Experience with agency management systems and carrier rating platforms
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to manage multiple priorities in a deadline-driven environment
• Ability to work independently while contributing effectively within a team environment
• Strong problem-solving and critical-thinking skills
• Commitment to providing responsive and accurate service

Preferred Qualifications

• Commercial insurance experience in rating, policy processing, account support, or a related agency or carrier environment
• Working knowledge of commercial lines terminology, policy documents, rating processes, and servicing transactions
• Ability to perform basic premium calculations and review rating information for accuracy
• Active Property & Casualty Insurance License or ability to obtain licensure within a designated timeframe
• Experience with Sagitta, ImageRight, PolicyCenter, Instech, OneNote, or similar systems
• Experience supporting commercial lines renewals, new business, endorsements, and policy issuance
• Associate's or Bachelor's degree, or equivalent combination of education and relevant experience

Compensation

• Hourly Range: $27.00–$30.00 hourly

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is Hybrid

• Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

Hybrid - 2 or less days in office