Client Service Coordinator

Banfield Pet Hospital; San Diego (CA); On-site; Full time

Job summary

A leading company in veterinary care seeks a Client Service Coordinator to manage client interactions and support the veterinary team. The ideal candidate will excel in customer service, communication, and organizational skills while ensuring a welcoming environment for clients and their pets.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Pet Wellness Plans

Qualifications

• 1 year customer service experience preferred.
• Veterinary or medical background advantageous.

Responsibilities

• Manage flow of clients and pets through the hospital.
• Provide professional and exceptional service.
• Assist clients with documentation and scheduling.

Skills

Customer Focus

Communication

Client Service

Problem Solving

Time Management

Education

High School Diploma

Job description

Join to apply for the Client Service Coordinator role at Banfield Pet Hospital.

1 day ago Be among the first 25 applicants.

Join to apply for the Client Service Coordinator role at Banfield Pet Hospital.

Summary of Job Purpose and Function

The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, ensures effective communication with clients and associates, and coordinates care in a friendly, welcoming, efficient manner to encourage client retention and referrals.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc.
• Recruit new clients and promote hospital services.
• Support the hospital's productivity by maximizing the number of pets seen.
• Provide professional, efficient, and exceptional service, including client education and comfort.
• Assist clients with documentation, pet information, and scheduling.
• Manage finances and conduct administrative duties.
• Perform other duties as assigned.

The Five Principles

• Quality, Responsibility, Mutuality, Efficiency, Freedom

Qualifications and Competencies

Leadership

• Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening

Functional Skills

• Preventative care, Communication, Client Service, Priority Setting, Time Management

Capabilities and Experience

• Multi-tasking, Strong communication, Organizational skills, Problem solving, Client service, Technical proficiency with computers and software.

Attitudes

• Initiative, Integrity, Cooperativeness, Flexibility, Independence, Resiliency

Working Conditions

• Ability to work long hours, confident around pets, physical ability to perform duties, exposure to pets and hazards.

Experience and Education

• High School Diploma or equivalent preferred, 1 year customer service experience preferred, veterinary or medical background advantageous.

Additional Information

Banfield Pet Hospital is an equal opportunity employer and offers a comprehensive benefits package, including health insurance, retirement plans, paid time off, and pet wellness plans. Salary range: $16.93 - $21.63/hour, based on experience and location.