Client Service Coordinator

Guidelighthealth; Quincy (MA); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Medical, dental, vision insurance

Responsible PTO

401(k) with company match

Tuition reimbursement

Structured clinical supervision for pre-licensed clinicians

Job summary

Guidelight Health is seeking a Client Service Coordinator for their Quincy, MA location. You will ensure exceptional service for patients and serve as the first contact for individuals seeking mental health treatment.

The role involves managing appointments, handling inquiries, and providing essential administrative support. Ideal candidates have a high school diploma, a background in behavioral health, and strong communication skills.

This position comes with competitive pay and a variety of employee benefits including health insurance and professional development opportunities.

Qualifications

• High school diploma or equivalent required.
• Background in behavioral health.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients and visitors with warmth and professionalism.
• Manage incoming calls and inquiries.
• Schedule appointments for patients.

Skills

Communication skills

Organizational skills

Interpersonal skills

Microsoft Office Suite proficiency

Education

High school diploma or equivalent

Associate's or bachelor's degree

Job description

Guidelight Health is a cutting‑edge behavioral healthcare company dedicated to transforming lives through high‑quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state‑of‑the‑art facilities, and prioritizing the well‑being of those we serve. At Guidelight Health, we are building a team of passionate, forward‑thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Title: Client Service Coordinator

Reports to: Executive Director

Department/Location: Onsite at our Quincy, MA location

FLSA Status: Non‑Exempt

Schedule: Monday‑Friday, 8a‑4:30p

Role Summary

As the Client Service Coordinator, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support. You will be the first point of contact at the front desk for individuals seeking mental health treatment, providing them with information, assistance, and guidance as needed.

Role Responsibilities

• Greet patients and visitors with warmth and professionalism upon arrival at the facility.
• Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
• Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
• Verify patient insurance information and assist with billing inquiries as needed.
• Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health.
• Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
• Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
• Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.

Required Qualifications

• High school diploma or equivalent required.
• Background in behavioral health.
• Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast‑paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills required.
• Knowledge of mental health terminology and procedures is a plus.

Preferred Qualifications

• Associate's or bachelor's degree.

Pay Range

$25 — $32 USD

Benefits & Perks

• Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
• Time Off: Responsible PTO, in lieu of a traditional accrual‑based policy.
• 401(k): With company match.
• Licensing: All licensing fees covered, including opportunities for cross‑licensure when applicable.
• Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs.
• Clinical Supervision & Growth: Pre‑licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best‑in‑class supervision grounded in our state‑of‑the‑art PHP/IOP curriculum.

Equal Opportunity

Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation or background, feels valued and included. We want to be a place where every employee has a voice and feels truly welcome, appreciated, free to be themselves, and empowered to do their best work. Our differences make us unique, and we actively support these differences and work to create communities of respect throughout our company.