Client Service Coordinator

Guidepoint Shanghai; Phoenix (AZ); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Remote work option

Professional development

Job summary

Guidepoint is seeking a Coordinator in the Client Service team to oversee administration within the client service group in its Phoenix office. The role involves booking client consultations, tracking projects, and qualifying experts, with a hybrid schedule requiring at least one day per week in the office.

You will coordinate with advisors and clients, manage multiple requests, and ensure timely responses while maintaining high data quality and confidentiality.

Qualifications

• 1-3 years of experience in a high call volume environment.
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment.
• Curiosity about emerging technology and willingness to build skills with new tools that improve productivity and client service.
• Work authorization required.

Responsibilities

• Schedule bulk telephone consultations for client service teams.
• Coordinate with advisors and clients to confirm telephone consultations.
• Leave messages and follow up with Advisors to expedite scheduling projects.
• Maintain an updated status of client telephone consultations.
• Qualify Advisors via questionnaire to confirm suitability for consultations.
• Follow multiple work streams to help Project Managers organize client requests and track progress.
• Assist with ad-hoc requests.

Job description

Overview

The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions. As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.

Overview

The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions. As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.

This is a hybrid position out of our Phoenix office, requiring a minimum of one day per week in the office.

Who We Are

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint

What You Will Own

• Responsible for scheduling bulk telephone consultations for client service teams
• Manage multiple client organization requests and respond within a timely manner
• Coordinate with advisors and clients to confirm telephone consultations
• Leave messages and follow up with Advisors to expedite scheduling projects
• Maintain an updated status of client telephone consultations
• Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
• Follow multiple work streams to help Project Managers organize client requests and track progress on projects
• Assist with ad-hoc requests

Experience You Will Bring

• 1-3 years of previous work experience dealing in a high call volume environment
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
• Work authorization required

Skills You Will Bring

• Attention to detail and excellent follow-up skills required
• Strong aptitude for developing systems of organization
• Excellent time management skills and able to multi-task
• Ability to work as part of a team and independently
• Excellent sense of urgency and responsiveness

What We Offer

The annual base salary for this position is $50,000.

You Will Also Be Eligible For The Following Benefits

• 15 PTO Days, 10 legal holidays, and 5 sick days
• Comprehensive Medical, dental, and vision plans
• 10% 401(k) match, life insurance, paid time-off and parental leave plans
• Commuter benefits and a corporate gym rate
• Development opportunities through the LinkedIn Learning platform
• Friday happy hour, "Summer Fridays", and free snacks
• Casual work environment, team building, and other social events
• Option to be full-time remote

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint's 1,600 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation

$50,000 - $50,000 USD