Client Service Coordinator

Animal Clinic of La Porte; Frisco (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Animal Medical & Surgical Hospital of Frisco seeks a friendly Client Service Representative to be the welcoming face of our hospital in Frisco, TX. You will manage front desk operations, schedule appointments, answer phones, handle billing, and maintain accurate records for patients and clients.

The role emphasizes exceptional client service, teamwork with veterinarians and technicians, and the ability to multitask in a fast-paced environment.

Qualifikationen

• Welcoming clients and their pets; front desk responsibilities.
• Scheduling appointments and managing the front desk tasks.
• Answering phones and assisting with client questions.
• Processing payments, collections and billing.
• Maintaining accurate patient and client records.
• Communicating with clients and the veterinary team.
• Supporting veterinarians, technicians and hospital leadership.
• Providing exceptional client service throughout visits.

Aufgaben

• Welcome clients and their pets; manage the front desk and scheduling.
• Answer phones, assist with client questions, and handle billing-related inquiries.
• Maintain accurate client/patient records and coordinate with the veterinary team.

Kenntnisse

Excellent communication

Customer service

Organized

Detail-oriented

Multitasking

Computers and systems

Veterinary experience preferred

Bilingual

Administrative experience

Tools

AVImark

Jobbeschreibung

Job Description

Client Service Representative

Animal Medical & Surgical Hospital of Frisco

Frisco, TX | Full-Time & Part-Time Positions Available

Love animals? Love helping people? Join our team!

Animal Medical & Surgical Hospital of Frisco is looking for a friendly, compassionate, and organized Client Service Representative to be the welcoming face of our hospital.

If you enjoy working with people, love pets, and thrive in a fast-paced team environment, we'd love to meet you!

What You'll Do

• Welcome clients and their pets
• Schedule appointments and manage the front desk
• Answer phones and assist with client questions
• Process payments, collections, and billing
• Maintain accurate patient and client records
• Communicate with clients and the veterinary team
• Support veterinarians, technicians, and hospital leadership
• Provide exceptional client service throughout every visit

What We're Looking For

• Excellent communication and customer service skills
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment
• Comfortable using computers and learning new systems
• Veterinary experience preferred, but not required
• AVImark and veterinary terminology experience are a plus
• Animal care, medical office, hospitality, or administrative experience is helpful
• Bilingual candidates are a plus!

Why Join Us?

Become part of a team dedicated to exceptional patient care and outstanding client service while building your career in veterinary medicine.

Full-Time & Part-Time Opportunities Available

Animal Medical & Surgical Hospital of Frisco - Frisco, TX

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.