Client Service Coordinator

Medical Management International, Inc.; Elk Grove (CA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans with company match

Paid Time Off and Holidays

Competitive Salary

Continuing Education Allowance

Job summary

VCA Inc. in Elk Grove, California, is seeking a Client Service Coordinator who will provide exceptional service to clients and their pets. Responsibilities include managing client interactions, educating clients about pet health, and handling administrative tasks in a dynamic environment.

This role requires at least one year of customer service experience and a high school diploma. Pay is competitive, ranging from $16.93 to $21.63 per hour, depending on experience.

Qualifications

• 1 year of related experience with customer service preferred.
• Ability to be confident around a variety of pets.
• Must be at least 18 years old for specific duties.

Responsibilities

• Manage client check-ins and ensure superior client care.
• Educate clients about pet health and services offered.
• Assist with administrative tasks and manage finances.

Skills

Customer service experience

Medical terminology

Ability to work with pets

Education

High School Diploma or equivalent

Job description

Client Service Coordinator Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Working Conditions

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may often require more than 40 hours per week.
• Requires special hours including weekends and evenings.
• Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances.

Pay

The pay range for this role is $16.93 - $21.63 hourly, determined based on candidate experience, skill level, education, and applicable location or minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs).
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑Being Resources.
• Associate Life Insurance (company‑paid) and optional supplemental life insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back‑Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well‑being of our associates.