Client Service Coordinator

Foresight Bank FFG; Davis (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading community bank in Illinois is seeking a Client Service Coordinator to provide exceptional customer service and support for Commercial Bankers. You will be the main point of service for Commercial Banking Clients and will assist in various banking operations including loan closing and account management. The ideal candidate should have strong communication skills and a deep understanding of commercial banking products. This is a full-time position with opportunities to engage in community activities.

Qualifications

• Champion superior treatment of customers by responding promptly to their needs.
• Understand and converse knowledgeably about commercial banking products.
• Maintain compliance with state and federal regulations including the Bank Secrecy Act.

Responsibilities

• Serve as the primary service representative for Commercial Banking Clients.
• Coordinate overdraft decisions and communicate with overdrawn customers.
• Assist in the loan closing process and ensure document accuracy.

Skills

Customer Service Excellence

Communication Skills

Knowledge of Commercial Banking

Problem-Solving Skills

Job description

Join to apply for the Client Service Coordinator role at Foresight Bank FFG

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary

The Client Service Coordinator serves as a key member of the Commercial Client’s team while also providing support for Commercial Bankers. This position servesäit as the primary service representative for identified Commercial Banking Clients.

Primary Responsibilities

• 1. Understands Commercial banking products and services in order to converse knowledgeably and professionally with clients and prospects.
• 2. Maintains professional and consistent communication with clients in all written, telephone, and in-person contacts, taking the initiative to resolve clients’ requests.
• 3. Serves as the Commercial Banking Clients’ main point of service, providing day-to-day servicing across all product lines. For complex servicing needs will continue to serve as the main point of contact while navigating company-wide resources on behalf of the Commercial Client.
• 4. Assists in the loan closing process. This includes working with the Banker on all pre-closing due diligence items, ordering loan documents and at all times reviewing documents for accuracy.
• 5. Coordinates overdraft decisions and contacts customers that are overdrawn each morning for all commercial accounts serviced by assigned Bankers.
• 6. Reviews and follow-up on clients past due loan accounts.
• 7. Works in conjunction with Operations to ensure client’s accounts and requests are processed timely and accurately. Handle payments and advances for customers in person, by fax, and by phone.
• 8. Follows all approved procedures and practices and is compliant with all applicable regulatory requirements.
• 9. Participates in community activities to increase bank visibility and undertake special projects and/or assignments relating to the group and the bank.
• 10. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

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• Customer Service: Champions superior treatment of customers by responding promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments $ ({... truncated for brevity })