Client Service Coordinator

Banfield Pet Hospital; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Banfield Pet Hospital in Atlanta, GA seeks a Client Service Coordinator to manage patient flow, support the veterinary team, and ensure a welcoming experience for clients and their pets. You will help keep the clinic running efficiently while upholding Banfield's service standards.

The CSC coordinates care, promotes services, and helps build lasting client relationships through clear communication and efficient service. Join a team that values care, teamwork, and growth.

Responsibilities

• Drive the flow of clients and pets through the hospital to keep the clinic running smoothly.
• Maximize the productivity of the veterinary medical team by coordinating client/pet flow and staff tasks.
• Communicate clearly with associates and clients to ensure excellent service and client satisfaction.
• Promote hospital services and wellness plans to recruit new clients and support growth.

Job description

Client Service Coordinator

This posting will remain open for a minimum of two weeks from the posting date.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

Job Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.