Client Service Coordinator

NJAC; Asbury Park (NJ); On-site; USD 28,929 - 33,062; Full time

Job summary

New Jersey Association on Correction (NJAC) is seeking a field-based program worker to interview participants, build relationships, and provide discharge plans for HIV/AIDS incarcerated individuals. You will conduct orientations, provide casework referrals, and maintain comprehensive client records across prisons and facilities.

Responsibilities include health education, facilitating referrals for housing and legal aid, and weekly reporting to supervisors.

Qualifications

• Bachelor’s degree from a four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.
• Must have valid driver’s license, insured vehicle and satisfactory driving record.
• Successful background, driving record, and criminal record clearances required at hire.

Responsibilities

• Interview program participants.
• Develop relationships with participants.
• Provide discharge plans for HIV/AIDS incarcerated participants in state prison and halfway houses.
• Conduct orientations in state prisons, halfway houses and other facilities about our program and HIV/AIDS.
• Provide casework and counseling referrals to participants.
• Prepare and maintain client records including social histories and case summaries.
• Provide health education for program participants.
• Provide referrals for housing and legal aid; encourage client independence.
• Maintain up-to-date activity records and submit weekly reports.

Skills

Oral communication

Team cooperation

Numerical ability

Problem solving

Physical stamina

Driving eligibility

Education

Bachelor’s degree

Tools

Windows OS

Microsoft Office

Basic computer hardware

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interview program participants
• Develop relationships with participants.
• Provide discharge plans for HIV/AIDS incarcerated participants in state prison and halfway houses.
• Conduct orientations in state prisons, halfway houses and other facilities about our program and HIV/AIDS.
• Provide casework and counseling referrals to participants.
• Participate in staff meetings and in the screening process for prospective residents.
• Prepare and maintain client records including social histories, chronological reports, case summaries and other information as needed.
• Provide health education for program participants.
• Whenever appropriate, meet with the families of clients and provide referrals.
• Provide appropriate advocacy and referrals for clients seeking housing, legal advice, etc., while encouraging and facilitating client’s independent action.
• Maintain up‑to‑date records of all activities and submit weekly reports to supervisory staff.
• Medical housing.
• Perform other duties as assigned.

QUALIFICATIONS

• Ability to communicate orally in English or another specified language with clients, agencies, the public and in group and face‑to‑face, one‑on‑one settings.
• Ability to work cooperatively with other employees, clients, and the public.
• Ability to add, subtract, multiply, and divide using whole numbers and decimals.
• Ability to solve practical problems and deal with a variety of situations where only limited information exists.
• The employee in this position is often required to lift up to 25 lbs., stand, walk, reach with arms and hands, climb or balance, use fingers, stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
• Individuals must be physically capable of operating vehicles safely, possess a valid driver’s license, have use of an insured vehicle, and have a satisfactory driving record.
• Successful background, driving record, and criminal record clearances required at hire and/or at random in the future.
• Employment, educational and credentialing validation also required at hire.
• Department of Corrections (DOC) clearance.

EDUCATION / EXPERIENCE

Bachelor’s degree from a four‑year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

MATH ABILITY

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of situations where only limited information exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule formats.

COMPUTER / TYPING SKILLS

Strong computer skills including Windows and Microsoft Office Suite. Must demonstrate basic knowledge of computer interface such as modems, routers, and printers. Should be capable of basic troubleshooting techniques.

COMPENSATION

$21.53 hr. – $23.58 hr.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EEO STATEMENT

The New Jersey Association on Correction is an Equal Opportunity/affirmative action employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, lawful political affiliation or group membership, physical handicap, age, marital status, sexual orientation, prior involvement in the criminal justice system, off‑job lawful activities or physical appearance.