Client Service & Business Operations Manager

BizOps Collective; Illinois; On-site; USD 85,000 - 115,000; Full time

Job summary

BizOps Collective, in Kane County, Illinois, is seeking a Client Service & Business Operations Manager to support daily office operations, client account servicing, and investment-related administrative processing. You will act as a central contact to the sole Financial Advisor, streamline workflows, manage the Client Service Coordinator, and oversee compliance and back-up coverage.

The role emphasizes independent work, ownership, and delivering efficient, confidential client service in a

Qualifications

• Bachelor’s degree in Business Administration or related field preferred.
• 5-7+ years experience supporting office operations and client service-related activities within the financial services or wealth management industry.
• FINRA Series 7 and Series 63 or 66 or interest in obtaining industry licenses required to execute authorized securities trades under the Financial Advisor's direction is a plus, but not required.
• Proficiency using Microsoft Office applications required; Experience using financial-services related platforms is a plus.
• Strong technical skills with the ability to efficiently troubleshoot equipment or software related issues.
• Demonstrates a strong willingness and aptitude to develop knowledge of financial-services terminology, investment products, and industry-specific administrative procedures.
• Consistently maintains discretion and confidentiality when handling client information, documentation, and financial transactions.
• Excellent written and verbal communication skills with the ability to build positive rapport and working relationships with clients and team members.
• Ability to effectively manage and support internal staff, fostering a collaborative and productive work environment.
• Committed to delivering exceptional client service, effectively addressing inquiries, and ensuring timely follow-up.
• Strong attention to detail, organization, and time-management skills with the proven ability to prioritize competing tasks while maintaining a high level of accuracy.
• Highly resourceful, proactive, and solution-oriented with a demonstrated ability to take initiative and effectively problem solve.
• Possesses a high level of professionalism and business acumen with the ability to use sound judgment to make informed decisions independently.

Responsibilities

• Oversee daily administrative and business operations, ensuring the effective execution of internal workflows, processes, and recurring operational activities.
• Serve as a trusted partner to the Financial Advisor, independently managing business matters, priorities, and follow-up activities.
• Oversee the Client Service Coordinator, providing guidance and back-up support for front desk operations, client communications, appointment scheduling, meeting coordination, and client meeting preparation.
• Monitor outstanding tasks, deadlines, and compliance related requirements, ensuring timely follow-through, accountability, and completion.
• Coordinate with vendors and outsourced service providers to address operational needs and resolve administrative or technology-related issues.
• Evaluate existing workflows, provide improvement recommendations, and assist with developing, documenting, and implementing standardized procedures, internal resources, and administrative best practices.
• Coordinate client account servicing activities, including new account documentation, account maintenance, transfers, and transaction-related administrative processing.
• Prepare, review, and process financial-services forms and supporting documentation, ensuring accuracy, completeness, and compliance with established procedures.
• Manage outstanding paperwork, required signatures, processing requirements, and related follow-up through completion.
• Communicate with clients regarding administrative requests, documentation requirements, account servicing matters, and general financial-services procedures.
• Coordinate with Cetera and other financial-services partners to resolve paperwork issues, obtain processing requirements, and facilitate timely completion of account activities.
• Monitor reporting and portfolio insights to identify clients requiring immediate review or outreach.
• Support the Financial Advisor with investment-related administrative activities, transaction tracking, and account documentation.
• For appropriately licensed individuals, assist with authorized securities trade execution under the Financial Advisor's direction and applicable compliance requirements.
• Maintain accurate client information, records, and internal tracking tools within the firm's CRM and financial-services platforms.
• Utilize Microsoft Office, Cetera AdviceWorks, and other business applications to support daily operational workflows.
• Troubleshoot software and equipment related issues, coordinating with external IT resources when necessary.
• Support system enhancements and technology initiatives designed to streamline processes and create efficiencies.

Skills

Client service

Operations management

Communication

Problem solving

Attention to detail

Team coordination

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Cetera AdviceWorks

Job description

BizOps Collective is partnering with a boutique wealth management firm in Kane County, Illinois who is looking for a Client Service & Business Operations Manager to play an integral role in supporting the firm's daily office operations, client account servicing activities, and investment-related administrative processing.

Serving as a central point of contact and trusted right hand to the firm's sole Financial Advisor, the Client Service & Business Operations Manager will work to streamline day-to-day communication, business operations, and internal workflows while adhering to established compliance requirements and providing managerial oversight and back-up support to the Client Service Coordinator.

The ideal candidate brings sound business judgment, strong organizational and problem-solving skills, and a demonstrated ability to work independently, take ownership of responsibilities, and maintain operational consistency with minimal supervision.

Overview of Responsibilities

Business Operations & Administrative Coordination

• Oversee daily administrative and business operations, ensuring the effective execution of internal workflows, processes, and recurring operational activities.
• Serve as a trusted partner to the Financial Advisor, independently managing business matters, priorities, and follow-up activities.
• Oversee the Client Service Coordinator, providing guidance and back-up support for front desk operations, client communications, appointment scheduling, meeting coordination, and client meeting preparation.
• Monitor outstanding tasks, deadlines, and compliance related requirements, ensuring timely follow-through, accountability, and completion.
• Coordinate with vendors and outsourced service providers to address operational needs and resolve administrative or technology-related issues.
• Evaluate existing workflows, provide improvement recommendations, and assist with developing, documenting, and implementing standardized procedures, internal resources, and administrative best practices.

Client Service, Account Administration & Investment Operations

• Coordinate client account servicing activities, including new account documentation, account maintenance, transfers, and transaction-related administrative processing.
• Prepare, review, and process financial-services forms and supporting documentation, ensuring accuracy, completeness, and compliance with established procedures.
• Manage outstanding paperwork, required signatures, processing requirements, and related follow-up through completion.
• Communicate with clients regarding administrative requests, documentation requirements, account servicing matters, and general financial-services procedures.
• Coordinate with Cetera and other financial-services partners to resolve paperwork issues, obtain processing requirements, and facilitate timely completion of account activities.
• Monitor reporting and portfolio insights to identify clients requiring immediate review or outreach.
• Support the Financial Advisor with investment-related administrative activities, transaction tracking, and account documentation.
• For appropriately licensed individuals, assist with authorized securities trade execution under the Financial Advisor's direction and applicable compliance requirements.

Systems, Technology & Process Optimization

• Maintain accurate client information, records, and internal tracking tools within the firm's CRM and financial-services platforms.
• Utilize Microsoft Office, Cetera AdviceWorks, and other business applications to support daily operational workflows.
• Troubleshoot software and equipment related issues, coordinating with external IT resources when necessary.
• Support system enhancements and technology initiatives designed to streamline processes and create efficiencies.

Qualifications

• Bachelor’s degree in Business Administration or related field is preferred.
• 5-7+ years experience supporting office operations and client service-related activities within the financial services or wealth management industry.
• Possesses FINRA Series 7 and Series 63 or 66 or interest in obtaining industry licenses required to execute authorized securities trades under the Financial Advisor's direction is a plus, but not required.
• Proficiency using Microsoft Office applications required; Experience using financial-services related platforms is a plus.
• Strong technical skills with the ability to efficiently troubleshoot equipment or software related issues.
• Demonstrates a strong willingness and aptitude to develop knowledge of financial-services terminology, investment products, and industry-specific administrative procedures.
• Consistently maintains discretion and confidentiality when handling client information, documentation, and financial transactions.
• Excellent written and verbal communication skills with the ability to build positive rapport and working relationships with clients and team members.
• Ability to effectively manage and support internal staff, fostering a collaborative and productive work environment.
• Committed to delivering exceptional client service, effectively addressing inquiries, and ensuring timely follow-up.
• Strong attention to detail, organization, and time-management skills with the proven ability to prioritize competing tasks while maintaining a high level of accuracy.
• Highly resourceful, proactive, and solution-oriented with a demonstrated ability to take initiative and effectively problem solve.
• Possesses a high level of professionalism and business acumen with the ability to use sound judgment to make informed decisions independently.

This is a full-time, salaried, in-office position offering a high degree of autonomy, flexibility, and professional independence. The opportunity is ideal for someone who thrives in a quiet, focused office environment, values the ability to take ownership of day-to-day operations and managerial responsibilities, and aspires to become a trusted, integral contributor to the firm's continued success.