Client Service Banker- Part Time (Contact Center)

First Horizon Bank; Knoxville (TN); On-site; USD 60,000 - 80,000; Part time

Job summary

First Horizon Bank seeks college/university students for a dynamic part-time role as a Virtual Banker. In this position, you'll deliver exceptional client experiences, handle inquiries, and educate clients about banking services while gaining valuable work experience around your school schedule. Join a company recognized as one of the best employers and take advantage of flexible shifts, comprehensive training, and great benefits.

Benefits

Medical with wellness incentives

Dental and vision insurance

Tuition reimbursement

Mentor program

401(k) with 6% match

Qualifications

• Previous customer service experience required.
• Strong computer skills necessary.
• Excellent verbal and written communication skills.

Responsibilities

• Respond efficiently to client inquiries and provide assistance.
• Educate clients on products and services offered.
• Identify and escalate issues impacting client experience.

Skills

Customer advocacy

Attention to detail

Problem solving

Bilingual (English/Spanish)

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Multiple applications

Job description

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Are you a college/university student wanting to build your work experience and resume? If so, we're looking for you!
Do you want to work around your school schedule? We've got the role for you!

COLLEGE/UNIVERSITY STUDENTS PREFERRED FOR THIS PART TIME ROLE DUE TO SCHEDULING AVAILABILITY

Start Date and Shifts: The recruiter will review the available start date and shifts with applicants during the process.

Please note: this is NOT a remote nor work from home position.

See what it's like:click the link or copy the site into your address bar:Virtual Banker - Client Experience Associate

Get ready for an exhilarating role as a Virtual Banker, where you'll be the driving force behind delivering an exceptional experience to our clients. As a Virtual Banker, you'll work both independently and as part of a dynamic team to ensure our clients' banking needs are met with precision and efficiency. Each client interaction is an opportunity to strengthen the bond between the bank and the client, all while living up to First Horizon's brand promise of Understanding in Action.

• Show off your lightning-fast reflexes by swiftly responding to client inquiries in a friendly and courteous manner. Be the superhero that our clients can rely on for prompt assistance!
• Be the master of first-call resolution, tackling client service inquiries and issues right from the first call. Use your sharp instincts to identify the topic and type of assistance needed, ensuring a smooth experience for our clients.
• Take on the role of an educator by helping clients understand the fundamentals and benefits of the products and services we offer. Your knowledge and enthusiasm will leave them inspired and empowered.
• Be the detective who spots any issues that negatively impact the client experience and escalate them through the appropriate channels. Your attention to detail will ensure a seamless and unforgettable experience for our clients.

Education/Work Experience Requirements:

• High school diploma or equivalent required
• Minimum two years of customer service experience or equivalent combination of education, training, and experience
• Strong computer skills and ability to use multiple applications simultaneously
• Bilingual in English and Spanish is a plus
• Excellent verbal and written communication skills with emphasis on grammar and etiquette
• Process strong problem solving skills, customer advocacy, attention to detail expertise, and a commitment to maintaining confidentiality

Shifts:

Shifts starting from 7am through 1:30pm Monday through Friday; Saturday shifts are a requirement.

Training Schedule:

8 weeks duration - Week 1-3: Monday - Friday 8:30 am - 5:00 pm, Week 4-7: Work assigned scheduled shift; Week 8: Monday - Friday 8:30 am - 5:00 pm, Week 9: Work assigned scheduled shift

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available atwww.FirstHorizon.com.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.