Client Service Associate (Unregistered)

Davenport & Company LLC; Fredericksburg (VA); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

401(k) contribution

Profit sharing plan

Disability insurance

Life insurance

Paid time off

Elective dental benefits

Wellness programs

Job summary

Davenport & Company LLC in Fredericksburg is looking for a Client Service Associate to support Financial Advisors and help foster a positive client relationship. The successful candidate will handle tasks such as answering calls, submitting requests, and assisting clients with account paperwork.

Candidates should have a college degree, preferably experience in financial services, strong organizational skills, and proficiency in Microsoft Office. This full-time role offers a competitive salary and benefits including a 401(k) contribution.

Qualifications

• Experience in financial services or banking strongly preferred.
• Must obtain the SIE, Series 7, and Series 63 (or equivalent) within 2 years.
• Ability to understand and adhere to industry rules and regulations.

Responsibilities

• Answer phones, file, and prepare correspondence.
• Submit client requests for checks, wires, and transfers.
• Help clients understand their monthly statements.

Skills

Excellent communication skills

Customer service skills

Proficiency in Microsoft Outlook

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Detail-oriented

Time management

Education

College Degree preferred

Job description

CLIENT SERVICE ASSOCIATE (UNREGISTERED)

Location: Fredericksburg, VA

Hiring Range: $54,000 - $76,000

Overview

Davenport is seeking a hard‑working, detail‑oriented, and business‑minded professional to join its Fredericksburg team. This full‑time, non‑exempt position will support a Financial Advisor in the office and serve as a back‑up to other Client Service Associates as necessary. As a Client Service Associate, your primary responsibility is to serve the needs of Financial Advisors with regards to servicing customers and fostering a positive relationship between clients and the firm.

Responsibilities

• Answering phones, filing, and preparing correspondence
• Submitting client requests for checks, wires, transfers, and security registrations
• Helping clients to understand their monthly statements and annual tax notices
• Acquiring cost basis
• Responding on a timely basis to operational notices
• Assisting with all forms of account paperwork
• Maintaining records and files as required by the Compliance department
• Processing mailings and arranging seminars
• Working with internal service departments including Operations, Financial Services, and Research, among others
• Cooperating with co‑workers to cover various needs as they arise in the sales area

Qualifications

• College Degree preferred
• Experience in financial services or banking strongly preferred
• FINRA Licensing: Must obtain the SIE, Series 7, and Series 63 (or FINRA‑recognized equivalent) within 2 years
• Extremely well‑organized, detail oriented and accurate; must be able to multi‑task and meet deadlines
• Highly motivated with excellent communication and customer service skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to learn and master computer programs that house customer data
• Basic bookkeeping skills and record keeping ability
• Ability to understand and adhere to industry rules and regulations
• Professional demeanor

Salary & Benefits

We offer a competitive salary and excellent benefit program, including safe harbor 401(k) contribution, profit sharing plan, disability and life insurance, high deductible health plan with an HSA, paid time off and elective dental benefits. We offer wellness programs and support a friendly and collegial culture, with company‑sponsored volunteer opportunities during business hours.

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

DAVENPORT IS AN EQUAL OPPORTUNITY EMPLOYER

Davenport & Company LLC provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.