Client Service Associate (Seasonal December to April 15)(Not remote)

Jackson Hewitt in; Michigan; Remote; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a Client Service Associate for a seasonal role from December to April 15. This position is crucial in supporting clients during their tax preparation process, ensuring they feel valued and understood. The ideal candidate will possess strong communication and active listening skills, with a knack for building rapport. In this fast-paced environment, you'll engage with clients, resolve issues, and recommend services tailored to their needs. Join a passionate team dedicated to providing exceptional customer service and making a difference in the lives of hardworking Americans.

Benefits

Opportunity for Advancement

Qualifications

• 1-3 years of previous call center experience preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Handle inbound and outbound calls to address client needs.
• Respond to customer queries promptly via phone, email, or chat.

Skills

Call Center Experience

Communication Skills

Active Listening

Interpersonal Skills

Time Management

Computer Literacy

Education

High School Diploma or GED

Tools

Multi-line Phone Systems

Job description

Client Service Associate (Seasonal December to April 15) (Not remote) (Finance)

Opportunity for advancement

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans." This is our mission and it's a large part of why we work here.

Together we are highly passionate about what we do and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

What you'll do here:

1. Handle inbound and outbound calls to learn about and address client needs, complaints, or issues with products or services.
2. Respond efficiently and accurately to inquiries, explain solutions, and ensure clients feel supported and valued.
3. Maintain a professional, courteous, and confident demeanor via verbal and written communication.
4. Take ownership of assisting, researching, resolving, or escalating customer issues.
5. Respond to customer queries promptly via phone, email, or chat.
6. Accurately document customer records and cases.
7. Engage in active listening, clarify information, and diffuse angry clients as needed.
8. Make sales or recommend products/services suited to client needs.
9. Utilize software, databases, scripts, and tools effectively.
10. Research and provide accurate information, recommending next steps for service completion.

Skills you'll bring for success:

• 1-3 years of previous call center experience
• High School Diploma/GED or equivalent related business experience (preferred)
• Strong written and verbal communication skills
• Active listening skills
• Interpersonal and rapport-building skills
• Patience and empathy
• Time management and organizational skills
• Comfortable in a fast-paced environment
• Computer literacy and ability to learn new technologies
• Experience with multi-line phone systems (familiarity)
• Ability to learn in-depth knowledge of Jackson Hewitt's products and services