Client Service Associate, Private Funds

Waverly Advisors, LLC; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision benefits

401K

Paid holidays

Extra vacation day on birthday

PTO increasing over time

Paid sabbatical program

Job summary

A wealth management firm in Chicago is seeking a Client Service Associate for Private Funds. The role involves serving as the primary contact for client service related to private funds, coordinating onboarding, and maintaining internal systems. Applicants should have at least 2 years of client service experience in financial services and a Bachelor's degree, or equivalent experience. The position offers various benefits, including health options and paid time off.

Qualifications

• At least 2 years of client service experience in financial services.
• Experience with private investments and alternative fund structures.
• Familiarity with portfolio accounting systems is preferred.

Responsibilities

• Serve as primary point of contact for client service matters related to private funds.
• Coordinate all aspects of private fund onboarding.
• Maintain and update internal systems related to alternative investments.

Skills

Client service experience

Proficient skills in Microsoft Office

Strong verbal and written communication

Detail-oriented

Organized

Education

Bachelor’s Degree or higher

Tools

Microsoft Excel

Salesforce

Outlook

Job description

Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. We aren’t your typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart by actually living and acting on our guiding principle, ‘Serve.’ It is the reason we go to work every day.

In this role, you’ll be challenged to take on work that upholds our guiding principle and drives Waverly Advisors forward. We hope you’ll grow as a person and leader in your field and transform those around you as well.

We are looking to add a Client Service Associate for Private Funds to our team in our Atlanta, GA office. The Client Service Associate for Private Funds is an essential part of the Waverly Advisors team, regularly serving as the liaison between clients and advisors/financial planners, as part of our overall client experience.

Responsibilities

• Serves as a primary point of contact for client service matters related to private funds (subscriptions, capital calls, distributions, statements, etc.).
• Coordinates all aspects of private fund onboarding, including paperwork, compliance requirements, and custodian integration.
• Maintains and updates internal systems and client records related to alternative investments.
• Liaises with fund administrators and general partners to gather documentation and resolve client inquiries.
• Supports the quarterly and annual reporting process, ensuring accuracy and timeliness.
• Collaborates with advisors, portfolio managers, and operations to deliver a high-touch client experience.
• Assists in the creation and review of client presentations, investment summaries, and fund performance updates.
• Responds to all internal and external requests in a timely manner.
• Coordinates with Private Funds team on any alternative investment subscriptions and redemptions.
• Tracks and updates client-related information in SharePoint and Salesforce.
• Tracks information sent to custodians for verification of receipt and completed work.
• Follows Waverly compliance policies and procedures related to client requests and other matters.

Travel

• No travel is required.

Qualifications And Experience

• At least 2 years of client service experience in financial services.
• Bachelor’s Degree or higher, or, in lieu of a college degree, 5 years of experience in financial services.
• Experience with private investments (PE, real estate, etc.) and alternative fund structures.
• Expertise in Outlook and proficient skills in the Microsoft Office suite.
• Familiarity with portfolio accounting systems is preferred.
• Experience with Schwab, Pershing, and Fidelity, preferred.
• Proficiency with Microsoft Excel and CRM systems.

Competencies And Skills

• Proactive team player who values building positive relationships with clients and colleagues.
• Detail-oriented self-starter.
• Highly organized.
• Strong verbal and written communication skills.
• Can-do attitude where no task is too big or small.
• Ability to juggle demands of multiple people and deadlines.
• Positive attitude with a willingness to learn.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

Benefits

• Health, Dental, and Vision benefit options.
• 401K.
• Twelve paid holidays.
• Extra vacation day on your birthday week.
• Three weeks of PTO, increasing to four weeks after three years of service (PTO is accrued quarterly).
• Four weeks paid sabbatical program after seven consecutive years of service, maximum of two sabbaticals while employed with us.
• Compensation commensurate with experience.

Legal

Waverly Advisors, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.

Interested in applying?

If you believe you would be a good fit for our team and would like to be considered for this position, please send a resume and cover letter with salary requirements to Human Resources at [e-mail].