Client Service Associate - NR

Stifel Financial Corp.; West Des Moines (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading financial services firm seeks a Client Service Associate to assist Financial Advisors in managing client accounts. The role involves administrative tasks, customer service, and maintaining client records. Ideal candidates will have strong communication and organizational skills, with a high school diploma and relevant experience.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Qualifications

• At least 2 years of clerical or related industry experience.
• Knowledge of administrative procedures and office systems.

Responsibilities

• Assist Financial Advisors with opening and maintaining client accounts.
• Provide customer service support and handle operational requests.
• Perform administrative duties such as typing, filing, and answering phones.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

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Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel, where success meets success.

What You'll Be Doing

The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with opening and maintaining client accounts and records, performs administrative duties such as word processing, preparing mailings, filing, answering phones, obtaining approvals for FA communications and advertisements, provides customer service support, and may enter trades as directed by the FA(s).

What We're Looking For

• Perform clerical functions related to opening client accounts and ongoing account coding based on account features chosen by the client.
• Work with the FA(s) and clients to obtain required documents based on account types.
• Maintain complete client account and trade-related records for the FA(s) and branch office files.
• Handle operational or administrative requests (e.g., check requests, wiring funds, address changes, dividend info).
• Provide quotes and account information to clients upon request; non-registered CSAs may not volunteer stock info.
• Provide reports and information to FA(s) as needed.
• Identify and escalate issues such as suspicious activity to FA(s) or Branch Manager.
• Perform administrative duties (typing, filing, answering phones, mailing) and other tasks as assigned.

What You'll Bring

• Knowledge of administrative procedures, word processing, spreadsheets, and office systems.
• Understanding of the investment brokerage industry and securities regulations, with basic investment product knowledge.
• Ability to organize, prioritize, and manage multiple tasks and deadlines efficiently.
• Logical reasoning skills for problem-solving.
• Excellent customer service and interpersonal skills.
• Strong communication skills, both spoken and written, with good etiquette.

Education & Experience

• High School Diploma or equivalent.
• At least 2 years of clerical or related industry experience.

Licenses & Credentials

• None required.

Systems & Technology

• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook.

About Stifel

Stifel, over 130 years old, is a global wealth management and investment banking firm committed to innovation. Headquartered in St. Louis with offices worldwide, it employs around 9,000 professionals dedicated to helping clients succeed. We offer an entrepreneurial environment with comprehensive benefits including health, dental, vision, 401k, wellness, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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