Client Service Associate - Newport News, VA

LPL Employee Services; Newport News (VA); Presencial; USD 32.000 - 54.000; Tempo integral

Benefícios oferecidos por esta vaga

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Resumo da vaga

LPL Financial in Newport News, VA is seeking a Client Service Associate to support financial advisors, manage client relationships, and handle administrative tasks within the branch. The role emphasizes accuracy, organization, and a client-centric approach to ensure a seamless experience.

You will coordinate calendars, process account requests, maintain CRM records, and assist with client communications and events, while adhering to FINRA/SEC guidelines and confidentiality requirements.

Qualificações

• High school diploma or equivalent.
• Prior customer service experience.
• Proficiency in Word, Excel, and PowerPoint; CRM applications.
• Bachelor’s Degree and securities licenses preferred.
• Strong communication and time-management skills.

Responsabilidades

• Serve as the primary contact for clients via phone, email, and in-person interactions.
• Coordinate advisor calendars, schedule client meetings, prepare materials, and manage follow-up communications.
• Process and maintain client account requests including new accounts, transfers, beneficiaries, and address updates.
• Maintain accurate client records within the CRM system and ensure compliance with FINRA/SEC and confidentiality requirements.
• Prepare, proofread, and distribute client correspondence, reports, presentations, and other documents.
• Support office operations and client engagement including events, seminars, newsletters, and social media.

Conhecimentos

Customer service

Attention to detail

Organized

Communication

Formação

High school diploma or equivalent

Bachelor’s Degree

FINRA Series 7 license

FINRA Series 66 license

Ferramentas

CRM software

Microsoft Word/Excel/PowerPoint

Descrição da vaga

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The Client Service Associate plays a crucial role in supporting financial advisors and ensuring an exceptional client experience. This position is responsible for administrative tasks, client relationship management, and operational support within the branch office. The ideal candidate is highly organized, detail oriented, and able to handle multiple responsibilities while maintaining a professional and client focused approach.

Responsibilities:

Serve as the primary point of contact for clients, delivering exceptional service and support via phone, email, and in-person interactions. Coordinate advisor calendars, schedule client meetings, prepare meeting materials, and manage follow-up communications. Process and maintain client account requests including new accounts, transfers, beneficiary changes, address updates, RMDs, and account maintenance activities. Maintain accurate client records within the CRM system while ensuring compliance with firm, FINRA, and SEC regulations and confidentiality requirements. Prepare, proofread, and distribute client correspondence, reports, presentations, and other operational documentation. Partner with custodians and financial institutions to facilitate transactions, resolve account issues, and ensure accuracy across client accounts. Support office operations and client engagement initiatives, including mail processing, office administration, client events, educational seminars, newsletters, and social media communications.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

In-office role M-F High school diploma or equivalent Prior customer service experience Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications Preferences: Client Service Associate experience in the wealth management industry Bachelor’s Degree Series 7 and 66 licenses Organized with a strong attention to detail and problem-solving abilities Effective oral and written communication; able to explain complex information clearly and simply Time management skills with the ability to handle multiple projects and deadlines Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners Ability to analyze and research information Plenty of drive, initiative, and motivation

#LI-Onsite Pay Range: $23.52-$39.17/hour

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26 LPL Financial is the nation’s largest independent broker-dealer.* Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long-term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page. * As reported by Financial Planning magazine, June 1996-2019, based on total revenue.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities.

Principals only. EOE.

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