Client Service Associate- Mailroom

SPS North America; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Job summary

SPS North America is seeking a detail-oriented Mail Center Associate to join the Mailroom team in New York. You will sort, meter, and deliver mail, handling both inbound and outbound items with care.

The role requires lifting up to 55 lbs, a strong focus on accuracy, adherence to procedures, and responsiveness to the site manager's direction. You’ll log inbound and outbound activity, participate in cross-training, and benefit from growth opportunities and PTO.

Qualifications

• Ability to lift items up to 55 lbs.
• Demonstrates high level of customer care.
• Adheres to established business procedure guidelines.
• Follows safety procedures diligently.
• Takes direction from site manager or team lead.
• Engages in cross-training opportunities.
• Maintains accurate inbound and outbound logs.
• Operates mail, copy machines, and scanning equipment.
• Exhibits strong attention to detail in all tasks.
• Handles time-sensitive materials and confidential packages with care.

Responsibilities

• Sort, meter, and deliver mail for inbound and outbound tasks.
• Maintain accurate inbound/outbound logs.
• Operate mailroom equipment and scanning devices.
• Follow safety and procedural guidelines.
• Take direction from site manager or team lead.
• Engage in cross-training to expand skill set.

Skills

Lifting up to 55 lbs

Customer service

Safety compliance

Procedural adherence

Follow directions

Cross-training

Log maintenance

Mail equipment operation

Attention to detail

Confidential materials handling

Additional duties

Job description

As a member of the Mailroom team, you will be responsible for a variety of essential Mail Center activities, including sorting, metering, and delivery of mail. Your role will encompass both inbound and outbound delivery tasks.

• Ability to lift items weighing up to 55 lbs, including boxes, paper, and files.
• Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude.
• Adhere to established business procedure guidelines.
• Follow all safety procedures diligently.
• Take direction from the site manager or team lead.
• Engage in cross-training opportunities to enhance your skill set.
• Maintain accurate inbound and outbound logs.
• Operate mail, copy machines, and scanning equipment effectively.
• Exhibit strong attention to detail in all tasks.
• Handle time-sensitive materials and confidential packages with care.
• Perform other tasks as assigned.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range

$18 - $18 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.