Client Service Associate - Kingsport, TN

LPL Financial; United States; Sur place; USD 36 000 - 59 000; Plein temps

Avantages offerts par ce poste

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Résumé du poste

Join LPL Financial in Kingsport, TN for a full-time, in-office Client Services role supporting Financial Advisors within the Employee Advisor Model. You will handle inquiries, coordinate account activities, and ensure timely service delivery while collaborating with internal teams.

Ideal candidates have 1+ years in financial services, excellent communication, attention to detail, and proficiency with Microsoft Office. Onsite role with competitive benefits and growth opportunities.

Qualifications

• 1+ years of financial industry experience, preferably in wealth management.
• Strong background in client service with excellent communication skills.
• Strong attention to detail and organizational skills.
• Effective oral and written communication; able to explain complex information clearly and simply.
• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners.
• Time management skills with the ability to handle multiple projects and deadlines.
• Possess strong analytical and problem-solving skills.
• Self-motivated, driven and takes initiative.
• Experience with the Microsoft program suite (Outlook, Word, Excel).

Responsabilités

• Daily direct communication with advisors and clients while assuming ownership of inquiries and see them through to a timely resolution & building rapport
• Address questions from clients (account activity, policies and documentation requests)
• Proactive outreach to clients and advisors on time sensitive activities - RMDs, distributions and tax forms
• Submit instructions for account activities on behalf of the advisor and end clients for account functions (New Accounts, Cash Management, Transfers, Account Maintenance, Trade Orders)
• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries in a timely manner, and collaborate with internal departments to ensure timely service delivery
• Educate clients and advisors on account services, capabilities, and new technology - eSignature, paperless statements, Account View (client portal), etc.
• Actively contribute to the development of your peers by sharing best practices and participating in other project work as assigned

Connaissances

Client service

Communication skills

Time management

Attention to detail

Analytical thinking

Problem solving

Microsoft Office

Outils

Microsoft Office Suite

Description du poste

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

Are you passionate about serving clients, adding value and improving processes/systems? Would you like to help people improve their financial wellbeing and build wealth for their future while growing financial advisors' businesses? Are you solution-oriented and passionate about delivering results? If so, LPL Financial is the place for you! This full-time in office employment opportunity in Kingsport, TN that would allow you to support Financial Advisors associated with LPL Financial under our Employee Advisor Model. This role will support advisors within the credit union. This opportunity is an excellent steppingstone to continue to build on your wealth management experience and opportunities to work with multiple internal departments at a growing company.

Client Service Functions

• Daily direct communication with advisors and clients while assuming ownership of inquiries and see them through to a timely resolution & building rapport
• Address questions from clients (account activity, policies and documentation requests)
• Proactive outreach to clients and advisors on time sensitive activities - RMDs, distributions and tax forms
• Submit instructions for account activities on behalf of the advisor and end clients for account functions (New Accounts, Cash Management, Transfers, Account Maintenance, Trade Orders)
• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries in a timely manner, and collaborate with internal departments to ensure timely service delivery
• Educate clients and advisors on account services, capabilities, and new technology - eSignature, paperless statements, Account View (client portal), etc.
• Actively contribute to the development of your peers by sharing best practices and participating in other project work as assigned

Operational Functions

• Manage daily reports for account activities that are operational in nature - cash management, RMDs, periodic distributions, debits, pending settlements, etc.
• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients' expectations for timely service delivery are met
• Manage and complete project work (i.e. linking annuities)
• Help reduce LPL operating cost through increased usage of eSignature, paperless statements, account view, and reduced NIGOs

Administrative Functions

• Answer phones, schedule appointments, and prepare materials for client meetings, if requested
• Keep client management systems up to date with client information using CRM
• Accurately complete expense reports on behalf of the financial advisors, if requested

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

1. 1+ years of financial industry experience, preferably in wealth management
2. Strong background in client service with excellent communication skills
3. Strong attention to detail and organizational skills
4. Effective oral and written communication; able to explain complex information clearly and simply
5. Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
6. Time management skills with the ability to handle multiple projects and deadlines
7. Possess strong analytical and problem-solving skills
8. Self-motivated, driven and takes initiative
9. Experience with the Microsoft program suite (Outlook, Word, Excel)

Preferences

• Desire to obtain industry licenses (i.e. SIE, Series 7 and 66)

#LI-Onsite

Pay Range

Pay Range: $25.85-$43.08/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advi