Client Service Associate I

Gallagher; Florida; On-site; Confidential; Full time

Job summary

Gallagher is seeking a Branch Client Service Associate I in Florida to deliver high-quality client service and support branch workflows. You will back up the team with routine client assistance and documentation, contributing to client retention and satisfaction.

Strong organizational skills and proficiency with MS Office are expected. Required: High School diploma with 1 year of applicable experience; preferred: Associate’s degree and experience in client relationships.

Qualifications

• High School diploma or GED required with 1 year of applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Preferred: Associate’s degree or equivalent training and experience.

Responsibilities

• Deliver high quality, efficient service to internal and external clients.
• Assist with branch workflow processes and provide routine client support.
• Contribute to client retention, satisfaction and meeting operating targets.

Skills

MS Office

Basic math

Client relationships

Education

High School diploma or equivalent

Associate’s degree (preferred)

Job description

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

How You’ll Make An Impact

The Branch Client Service Associate I is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the Branch’s overall workflow processes and providing routine client support. This role reports directly into either the Branch Client Service Management Manager or the Branch Client Service Supervisor. The Branch Client Service Associate I contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Supporting the business priorities of Production team members and the Client Service function. Adhering to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc. Assists with the Branch’s overall workflow processes. Creates documents, certificates, etc. using appropriate systems and resources, which may include communications, forms, certificates, reports, etc.

About You

• Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills.
• Preferred: Associate’s degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.
• Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach
• local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)