Client Service Associate — Financial Services (Series 65)

Express Employment Professionals; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Express Employment Professionals in New York is seeking a Client Service Associate to join our client service and operations team. The role serves as a liaison between clients and advisors, delivering an exceptional client experience and coordinating administrative tasks.

The ideal candidate is organized and proactive, with experience using Advyzon CRM, ability to generate client reports, and familiarity with Charles Schwab custodial forms. Series 65 license is preferred.

Qualifications

• 2+ years of client service, financial services, banking, wealth management, or professional office experience.
• Strong client relationship management skills.
• Exceptional verbal and written communication abilities.
• Experience preparing reports and working with detailed client data.
• Excellent organizational and time-management skills.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Ability to learn and navigate financial technology platforms and custodial systems.

Responsibilities

• Serve as a primary point of contact for clients, ensuring a positive and responsive service experience.
• Build and maintain strong client relationships through proactive communication and personalized support.
• Assist clients with account-related inquiries, service requests, and scheduling needs.
• Foster trust and confidence through timely follow-up and attention to detail.
• Coordinate communication between clients, advisors, custodians, including Charles Schwab, and other service providers.
• Schedule and prepare materials for client meetings and reviews.
• Manage incoming calls, emails, and correspondence in a professional and courteous manner.
• Ensure all client interactions are documented accurately within Advyzon CRM and other firm systems.
• Generate client reports, portfolio summaries, performance reports, and operational reports utilizing Advyzon reporting tools.
• Maintain accurate client records and account information.
• Process and assist with account openings, transfers, beneficiary updates, money movements, and other account maintenance requests.
• Complete and review Charles Schwab forms for accuracy, completeness, and compliance with Schwab policies and procedures prior to submission.
• Support advisors with data collection, portfolio reporting, and preparation for client meetings.
• Monitor account administration workflows and follow up on pending custodian requests.

Skills

Client service

Relationship management

Communication skills

Attention to detail

Organization

Time management

Tools

Advyzon CRM

Advyzon reporting tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Express Employment Professionals in New York is seeking a Client Service Associate to join our client service and operations team. The role serves as a liaison between clients and advisors, delivering an exceptional client experience and coordinating administrative tasks.

The ideal candidate is organized and proactive, with experience using Advyzon CRM, ability to generate client reports, and familiarity with Charles Schwab custodial forms. Series 65 license is preferred.