Client Service Associate

Jackson Hewitt; United States; Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Hourly pay + competitive bonus package

Free Identity Theft Protection through

Corporate discount program through AvI

Earned Wage Access through ZayZoon

Discount and Rewards Marketplace

Opportunities for advancement within

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Job summary

Jackson Hewitt in the United States is seeking a Client Service Associate who thrives in a welcoming, customer-focused retail environment. You will actively engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials to keep customers engaged while they wait.

Ideal candidates bring strong communication skills, enjoy building relationships, and are eager to learn and grow within a team that values excellent service and opportunities for

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide friendly service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Strong interpersonal

Excellent communication skills

Customer service experience

Retail environment experience

Tools

Basic computer proficiency

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

No matter your work background or experience level, we welcome you to !

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role

f you're looking for a rewarding opportunity to learn new skills and make an impact, !