Client Service Associate

Socket.dev; Seattle (WA); On-site; USD 34,000 - 90,000; Full time

Job summary

Morgan Stanley Seattle is seeking a Client Service Associate to support Financial Advisors and clients with daily service needs. You will help cultivate relationships, process transactions, and answer client questions while onboarding new accounts and guiding clients in digital tools.

The role requires a high school diploma or equivalent, with a college degree preferred and 2+ years of industry experience. Strong MS Office skills and excellent written/interpersonal abilities are essential.

Qualifications

• High School Diploma/Equivalency
• College degree preferred
• Two or more years of industry experience preferred

Responsibilities

• Provide service coverage for an FA team including cultivation of new and existing client relationships
• Execute money movement transactions at the request of the client and/or FA team
• Answer general non-investment related questions concerning client accounts and provide balances
• Enter profile information or pre-fill account documentation on client accounts
• Educate or enroll clients in digital tools such as MSOnline, eSign, eAuthorization
• Onboard and maintain client accounts and collect required documentation
• Provide clients with details around their account information and objectives
• Accept or enter unsolicited or solicited orders in a clerical capacity
• Support FAs teams’ marketing strategy and website maintenance
• Assist FAs in delivering against business plan and client service model
• Stay current on policies, procedures, and new platforms
• Participate in firm initiatives and special projects

Skills

Financial services

Interpersonal skills

Microsoft Office

Communication skills

Time management

Team player

Adaptable

Multitasking

Customer service

Detail oriented

Education

College degree preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

Client Service Associates provide exceptional service to our clients and supportsFinancial Advisor(s) (FAs) teamson a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

Provide service coverage for an FA team including:

• Supporting the FA team in cultivating and enhancing new and existing client relationships

• Executing money movement transactions at the request of the client and/or FA team

• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)

• Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA team

• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)

• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA team

• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)

• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of theFA team

• Supporting the FAs teams’ marketing strategy (e.g., website maintenance)

• Assist FAs teams in delivering against their business plan and client service model

• Remaining current on all policies, procedures, and new platforms

• Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs teams as needed)

• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)

• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process

• Assisting with general in-office support functions such as copying, filing and scanning documentation

• Preparing and submitting expense reports for processing at the direction of the FA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

• High School Diploma/Equivalency

• College degree preferred

• Two or more years of industry experience preferred

Knowledge/Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

• Detail orientated with superior organizational skills and ability to prioritize

• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)

• Exceptional writing, interpersonal and client service skills

• Strong time management skills

• Team player with the ability to collaborate with others

• Ability to work in a fast-paced, evolving environment

• Adaptable and ability to multitask

• Goal oriented, self-motivated and results driven

Reports To:

• Business Service Officer

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $34,320.00 and $90,000.00 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.