Client Service Associate

Valley Wealth Group; Roanoke (VA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Safe Harbor match

Paid Time Off - 4 Weeks PTO

Job summary

Valley Wealth Group, a Roanoke-based wealth management firm, is seeking a Client Service Associate who will be a central contact for clients and support the advisory team in daily operations.

The role emphasizes professionalism, initiative, and a genuine passion for people, with clear growth opportunities within the group. Compensation is competitive and benefits are provided in a collaborative, growth-oriented environment.

Qualifications

• Bachelor's degree in Finance, Business, or a related field.
• Exceptional interpersonal and communication skills, written and verbal.
• Strong organizational skills with the ability to manage multiple priorities independently and as part of a team.

Responsibilities

• Manage client onboarding end-to-end as well as general client service
• Serve as a key point of contact for existing clients including fielding inquiries, resolving service issues, and building strong relationships
• Maintain CRM records, activity logs, and document files with accuracy and consistency
• Support compliance and recordkeeping requirements
• Coordinate with custodians, fund companies, and third-party providers on service requests
• Prepare materials for client meetings, reviews, and firm reporting
• Contribute to process improvement and help maintain the firm's client service model

Skills

Interpersonal skills

Communication skills

Organizational skills

Team collaboration

Education

Bachelor's degree in Finance, Business, or a related field

Job description

Valley Wealth Group is an independent, community-rooted wealth management firm built on a founding belief: that clients deserve more from the relationship with their advisor. Founded in Roanoke, Virginia in 2015, we have grown fourfold in a decade, not by appealing to the masses, but by being intentional about who we serve and how we serve them.

We use the word "Group" deliberately. Teams compete; Groups collaborate. Our 16-person group motivates, encourages, and supports one another with one shared priority: the client comes first. We put the needs of the client ahead of the needs of the advisor. We put the needs of the advisor ahead of the profits of the company.

Our approach is holistic by design, integrating planning, investments, tax strategy, estate planning, and risk into one coordinated, client-centered strategy. We serve high-net-worth individuals, business owners, and families across the New River Valley, Smith Mountain Lake, and Rockbridge areas, and manage the investment programs for a local bank and credit union. Our goal is to become the premier, innovative, community-focused wealth management firm in our region.

Who We Are Looking For

We take the same deliberate approach to hiring that we take with clients – fit matters. The right candidate for this role isn't just technically qualified; they share our core values. We are looking for someone who:

• Does the right thing, every time, even when no one is looking
• Is driven, never settles, and pushes for excellence without becoming complacent
• Is growth-oriented and willing to learn, improve, and contribute to something bigger
• Has an ownership mindset and is dependable, disciplined, and accountable
• Thinks ahead and embraces innovation to apply creative, forward-thinking solutions

The Opportunity

The Client Service Associate role is one of the most critical in our Group. You will serve as a key point of contact for our clients, directly supporting our advisory team while ensuring daily operations run smoothly and professionally. This is a highly visible, relationship-facing role that requires professionalism, initiative, and a genuine passion for people. This role carries meaningful responsibility from day one and a clear path for growth within Valley Wealth Group.

Primary Responsibilities

• Manage client onboarding end-to-end as well as general client service
• Serve as a key point of contact for existing clients including fielding inquiries, resolving service issues, and building strong relationships
• Maintain CRM records, activity logs, and document files with accuracy and consistency
• Support compliance and recordkeeping requirements
• Coordinate with custodians, fund companies, and third-party providers on service requests
• Prepare materials for client meetings, reviews, and firm reporting
• Contribute to process improvement and help maintain the firm's client service model

Qualifications

Required:

• Bachelor's degree in Finance, Business, or a related field
• Exceptional interpersonal and communication skills, written and verbal
• Strong organizational skills with the ability to manage multiple priorities independently and as part of a team

Preferred:

• Experience as a Client Service Associate or in a comparable role within wealth management, financial planning, or a broker-dealer environment
• Solid working knowledge of investment and financial planning operations and basic compliance requirements

Valley Wealth Group offers competitive compensation and benefits packages including:

• Compensation – $70,000-$85,000 commensurate with experience
• Insurance – Health, Dental, Vision, Life, Critical Illness, and Disability Insurance
• 401(k) Plan with Safe Harbor match
• Paid Time Off – 4 Weeks PTO and paid Holidays
• A collaborative, growth-oriented team environment with opportunities to grow in the role